[Hiring] Student Enrollment Coordinator @CIEE Inc

Role Description

This role involves growing student enrollment in CIEE’s transformative study abroad programs for high school students and recent graduates with effective sales outreach and a goal-driven mindset.

• Own the entire applicant journey, from initial interest to confirmed participation.
• Proactively guide students and build trust with students and families.
• Convert inquiries into life-changing study abroad experiences.
• Showcase the value of all CIEE Global Navigator programs.

What you’ll do:

• Convey the value and tangible outcomes of study abroad to U.S. high school students and their legal guardians.
• Follow a structured sales outreach process to engage with interested leads and applicants via phone, text, and email.
• Handle a high daily call volume, 20-60 calls per day, depending on the time of year.
• Motivate and coach participants and families through the scholarship and application process.
• Provide professional and timely customer service throughout the application process.
• Host virtual student and parent-facing webinars, requiring some evening hours.
• Present to students and parents in person at high schools and fairs, requiring some domestic travel.
• Review applications, accept applicants, and convert them to paid participants.
• Ensure financial accounts for participants are accurate and paid in full.
• Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals.
• Maintain accurate records of communication with customers in Salesforce.
• Provide on-program participant support throughout the year.
• Participate in sales training and develop skills as a sales professional.
• Flexibility to work some evening hours to reach students and guardians.
• Provide emergency support during 1-2 travel weekends per year.
• Opportunity to earn international travel up to once per year to chaperone student group flights.
• Other duties as assigned.

Qualifications

• Bachelor's degree or international equivalent.
• 2 years of customer service or sales experience.
• The ability to navigate challenging conversations.
• International travel or study abroad experience is a plus.
• Experience working with diverse high school students is a plus.
• Additional language skills beyond English are a plus.
• Excellent verbal and written communication skills.
• Strong organization skills and attention to detail.

Requirements

• Location: Florida or Georgia (Miami or Atlanta Metro Areas Preferred).

Benefits

• Paid time off and parental leave.
• Gym reimbursement program.
• Employee assistance program.
• Short-term & long-term disability.
• 6 floating Fridays (based on eligibility rules).
• CIEE Study Abroad and TEFL Program discounts.
• 403(b) Retirement Plan with employer contribution.
• Insurance coverage (life, travel, medical, dental, and vision).
• Flexible spending accounts/health savings accounts (medical and dependent).
• Voluntary benefits (identity theft protection, pet insurance, accident, and critical illness).