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Strategic Technical Account Manager @Invoca

[Hiring] Strategic Technical Account Manager @Invoca

Apr 04, 2025 - Invoca is hiring a remote Strategic Technical Account Manager. 💸 Salary: competitive salary with bonuses. 📍Location: UK.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As a Strategic Technical Account Manager (STAM), you will play a vital role in bridging the entire customer lifecycle, ensuring seamless transitions and success across sales, onboarding, and ongoing customer success processes. You will collaborate with diverse customers - from self-serve clients to large, global enterprises - to deliver Invoca’s data-driven solutions that align with their unique business objectives.

  • Manage ongoing, subscription-based engagements with enterprise clients and short-term, tactical projects with self-serve customers.
  • Serve as the main technical point of contact for assigned accounts, providing consultative guidance on product adoption, platform optimisation, and integration strategies.
  • Identify and resolve technical challenges to ensure smooth implementation and usage.
  • Continuously monitor customer business impact and account health, and provide actionable recommendations to optimise performance and achieve business objectives.
  • Engage in the discovery and solution design process to understand customer needs, delivering tailored product demonstrations that facilitate both account expansion and successful new customer acquisition.
  • Document customer objectives, technical requirements, and strategic recommendations to support a smooth onboarding process and drive sustained product adoption and long-term customer success.
  • Train customer administrators and internal teams on product functionality, integrations, and advanced use cases, tailoring training to regional and customer-specific needs.
  • Partner with internal teams, including Product, Engineering, and Marketing, to refine solutions based on customer feedback and ensure consistency across the lifecycle.

Qualifications

  • 5+ years of experience in technical account management, implementation, or sales engineering roles within a SaaS environment.
  • Proven success working with enterprise clients and managing multiple complex projects.
  • Demonstrated ability to bridge technical and non-technical stakeholders, aligning marketing strategies with technical solutions.
  • Proficient in front-end web technologies (JavaScript, HTML, CSS) and knowledgeable about APIs, webhooks, and data integration techniques.
  • Experience with marketing technologies such as Google Analytics, Facebook Advertising, CRM platforms, and marketing automation tools.
  • Strong data analysis and strategic planning skills, capable of translating complex insights into actionable recommendations.
  • Exceptional communication and presentation skills, with the ability to engage both technical and non-technical audiences.
  • Outstanding organisational and project management abilities, with attention to detail and a customer-first mindset.

Requirements

  • Background in digital media, telecom, automotive, or financial services.
  • Familiarity with change management methodologies and startup environments.

Benefits

  • Flexible Holiday Policy – We promote a healthy work-life balance. Our flexible paid holiday policy allows you to take time off as needed to rest, recharge, and prioritise your wellbeing.
  • Private Healthcare – Our private healthcare scheme includes medical, dental, and optical cover, with a range of plans to suit you and your family. Support for fertility treatments is also included.
  • Pension Scheme – We offer a pension plan with employer contributions of up to 4%, helping you plan for your future with confidence.
  • Share Options – All employees have the opportunity to share in our success through participation in our company share scheme.
  • Mental Health Support – Comprehensive wellbeing support is available via our SpringHealth programme, covering a wide range of mental health and emotional wellbeing topics.
  • Paid Family Leave – We offer fully paid leave for parental bonding, adoption, and caring for close family members.
  • Paid Medical Leave – We provide 100% paid leave for medical needs, including recovery from childbirth and other health-related circumstances.
  • Loyalty Bonus (‘InVacation’) – As a token of appreciation for long-term service, employees receive a special bonus after 7 years with the company.
  • Wellness Allowance – We offer a wellness subsidy that can be used towards gym memberships, fitness classes, and other wellbeing-related expenses.
  • Home Working Stipend – We provide a work-from-home allowance to help cover the cost of setting up and maintaining a comfortable and productive home office environment.
  • Competitive Compensation & Bonus Scheme – We offer a competitive salary aligned with market benchmarks, along with an annual bonus based on company performance, so when we thrive as a business, you benefit too.

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Back to Remote jobs  >   Sales / Business
Strategic Technical Account Manager @Invoca
Sales / Business
Salary 💸 competitive salary with bonuses
Remote Location
UK
Job Type full-time
Posted Apr 04, 2025
Apply for this position Unlock 54,462 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: UK
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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