[Hiring] Strategic Account Manager @The Knot Worldwide

Role Description

The Strategic Account Manager is responsible for the growth and maintenance of TKWW’s key accounts within US Local Sales. Serving as the primary point of contact for TKWW's largest partners, the Account Manager is tasked with managing a designated portfolio of accounts, necessitating regular engagement, travel, and the provision of exceptional customer service to ensure these clients achieve success with TKWW.

• Cultivate and maintain robust relationships with all assigned accounts through frequent proactive outreach, ensuring the delivery of outstanding customer service.
• Conduct meetings with clients, develop comprehensive proposals, and deliver tailored presentations and product demonstrations to expand and retain the book of business.
• Tasked for client growth with expansion coming from region add-ons or additional products.
• Drive client expansion & growth through regional additions or the adoption of new products.
• Quarterly review of client performance and offer constructive feedback to optimize client outcomes and solidify future retention.
• Manage and fulfill reporting requests, leveraging platforms such as Metabase, Customer Journey Log, and Admin as required for selected Strategic partners.
• Collaborate strategically with larger organizations integral to TKWW's business.
• Maintain a current understanding of TKWW products and industry developments (e.g., attendance at all Wedding Pro webinars and participation in select in-person events).
• Work collaboratively with enablement, delivery, billing, and other support departments to address issues specific to Strategic Accounts and larger client concerns, clearly articulating product performance issues and offering recommendations to safeguard key account revenue.
• Willingness to travel and present to groups or within the companies of assigned accounts on an as-needed basis. A minimum of ten business trips per year is required.
• Oversight of the complete account management sales cycle, including renewals, upsells, cancellations, and downgrades.

Qualifications

• 7 years of experience in an account management role; enterprise experience is preferred.
• Demonstrated quantitative and analytical proficiency; familiarity with Metabase is preferred.
• Strong competency in spreadsheet management (e.g., G-Sheets/Excel data export and filtering).
• Excellent written and verbal communication skills, tailored for interaction with C-level decision-makers.
• Proven consultative sales experience with strong expertise in articulating a return on investment (ROI).
• Strong business acumen combined with a proactive willingness to collaborate in a dynamic, fast-paced environment.
• Exceptional analytical and problem-solving abilities to identify market trends, understand complex challenges, propose effective solutions, and evaluate results.
• Proficiency with Salesforce.com or an alternative Customer Relationship Management (CRM) system.
• A Bachelor’s degree is preferred.

Benefits

• Flexible vacation.
• Generous parental leave.
• Holistic offerings to support mental wellbeing, physical health, and financial planning.
• Engaging perks and discounts.

Work Model

This role is fully remote and not tied to any specific office location. While there are no regular in-office requirements, we encourage our remote team members to gather intentionally for key company and team events to stay connected and engaged.

What We Love About You

• Commit to our customers: You act as one team on behalf of our customers.
• Raise the bar: You define "great" and work backwards.
• Be all in: You believe in our mission and take ownership of your work.
• Celebrate impact: You measure success by the outcomes you create.

What You Love About Us

• We believe in a wide range of holistic offerings to support our employees.
• We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people.
• We have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.