[Hiring] Strategic Account Manager @GoFundMe

Role Description

The GoFundMe Pro team is searching for our next Strategic Account Manager (SAM) to lead strategic, executive-level partnerships with our most impactful nonprofit clients. The SAM is responsible for driving long-term retention, revenue growth, and value realization across a portfolio of high-impact Enterprise organizations.

• Serve as the primary executive-facing for Enterprise organizations
• Lead annual planning, quarterly executive business reviews (EBRs) and strategic alignment conversations
• Develop multi-threaded relationships across nonprofit departments, including Executive Leadership, Development, Marketing, and Technology teams
• Create and execute data-informed account plans that elevate value realization, strengthen customer partnerships, and grow GDV on platform
• Drive ACV retention and NRR through proactive renewal strategy, forecasting, negotiation, and commercial alignment
• Identify whitespace, expansion, and cross-sell opportunities
• Translate customer goals into fundraising, usage and product adoption strategies
• Anticipate strategic risks and competitive threats; develop and execute mitigation plans
• Serve as the escalation quarterback, coordinating internally (Care, Product, Engineering, etc) and externally
• Represent the voice of strategic customers internally and influence roadmap direction
• Collaborate with Technical Account Management (TAMs) to ensure execution of adoption, timelines, and operational initiatives
• Partner with Product, Engineering, and Data teams to elevate customer needs, influence roadmap direction, and deliver meaningful outcomes
• Maintain accurate forecasting, renewal documentation, next step notes through CRM and internal communication channels

Qualifications

• 5+ years experience in Customer Success, Strategic Account Management, or Enterprise nonprofit consulting
• Expertise in digital fundraising strategy and nonprofit executive communication
• Exceptional presentation, storytelling, and relationship-building skills
• Proven ability to lead complex renewals and strategic expansion conversations
• Strong commercial acumen and comfort with forecasting and negotiation
• Experience managing multi-threaded Enterprise accounts
• A proactive, strategic thinker with a bias for action and executive presence

Benefits

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups
• Community Engagement: Make a difference through our volunteering program