[Hiring] Strategic Account Executive @RxBenefits, Inc.

Role Description

RxBenefits is hiring! We are adding Strategic Account Executives (SAE’s) to our growing team. The Strategic Account Executive position directly supports the Broker(s) during the after-sales phase of the business; then once the account is acquired, assumes complete responsibility of maintaining an extremely positive relationship with our clients, and requires up to 50% travel. This is a remote opportunity.

Job Responsibilities Include:

• Job Specifications & Communication:
  • Identifies client requirements
  • Determines schedule availability
  • Promotes services
  • Defines process and related materials
  • Provides quotation & contracts
  • Acquires customer paperwork
  • Mediates process
  • Resolves issues
  • Communicates job status
  • Obtains personalization sign-offs
  • Performs customer required data audit
• Client Consultation:
  • Plays major advisory role by providing client consultation on RxBenefits and/or PBM services and products
• Client Information & Awareness:
  • Responsible for understanding the Client's organization & structure
  • Knows the Client's product/services
  • Stays aware of Client news and changes
  • Maintains and updates Client record with changes
  • Communicates, monitors and assures proper billing procedures
• Customer Continuity:
  • Establishes and promotes goodwill with customer
  • Reviews client history and contacts customer as a follow-up activity
• Internal Work Order Facilitation:
  • Accountable for accurate and timely preparation of orders
  • Initiates work orders for implementation
  • Produces the expected reports
  • Oversees, creates and/or assembles job packets
  • Facilitates and generates data processing work order
  • Coordinates receipt of data
  • Audits and updates

Job Duties Include:

• Develop and maintain effective working relationships in liaison role with Pharmacy Operations, service partner contacts (such as underwriters, brokers, PBMs, sales and service representatives) and client contacts
• Proficiently know marketplace; carriers, underwriting requirements & the benefits/services they offer
• Keep other Account Managers, Service Representatives, Directors, Vice President - Account Management and Vice President Business Development fully informed of all important activities on client accounts
• Participate in seminars and classes for skill and knowledge development
• Quality check of applications (service agreements), claims processing and audit benefit designs, financial reports, etc.
• Prepare and obtain employee materials and present employee benefits via webinars, benefit fairs, face-to-face enrollment meetings and enroll employees in the appropriate services in a timely manner
• Assist in the communication of benefits in enrollment meetings, webinars with client and PBM companies
• Act as liaison in conjunction with Pharmacy Operations, between client, brokers and PBM companies in order to independently resolve all service problems
• Independently manage, with input from Service Representatives, Client Implementation, booklets, enrollment kits, enrollment forms, letters and checklists
• Prepare and assure accuracy on audits, census data and quoting
• Make regular service/relationship calls to clients
• Preparation of reports deemed necessary by the Vice President -Account Management and/or broker
• Keep all information on accounts accurate and up to date
• Communicate to our clients "Our Value Added Service"
• Meet or exceed departmental goals established by the Vice President -Account Management
• Assist with keeping department materials, contacts, intranet, etc. up to date
• Assist with the development of job aids, training materials, etc.
• Present a positive image in and out of the office to fellow employees, members, providers, and the community

Qualifications

• High School diploma is required; Associate’s or Bachelor’s degree preferred
• 5+ years related industry experience and/or training
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Thorough knowledge of Employee Benefits insurance
• Ability to read, analyze and interpret industry policies and contract documents
• Excellent presentation and communication skills
• Strong analytical and critical thinking skills
• Strong organization skills with the ability to prioritize in a dynamic environment
• Self-motivated with the ability to work independently with limited supervision or within a group or team

Requirements

• Based on relevant market data and other factors, the anticipated hiring range for this role is $88,000 - $110,000 annually
• Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations
• This role is also short-term incentive eligible with a target of 20% of base salary
• Incentive award amounts will vary by individual and business goals
• We are committed to fair and equitable compensation practices
• The final salary offered to the selected candidate may vary from the posted range due to individual qualifications

Benefits

• Remote first work environment
• Choice of a HDHP or PPO Medical plan; we pay 100% of the premium for the HDHP for you and your eligible family members
• Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)
• Additional buy-up options for Short- and Long-Term Disability and Life Insurance
• 401(k) with an employer match up to 3.5% available after 60 days
• Community Service Day to give back and support what you love in your community
• 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
• Reimbursements for high-speed internet; we’ll send you a computer and monitors to help you do your best work
• Tuition Reimbursement for accredited degree programs
• Paid New Parent Leave that can be used for adoption or birth
• Pet insurance to protect your furbabies
• A robust mental health benefit and EAP service through Spring Health to support you when you need it most