[Hiring] Staff Business Systems Analyst @Zscaler

Role Description

We are looking for a Staff Business Systems Analyst to join our IT/Business Apps team. This is a remote role within the US, reporting to the Director, CRM & PRM Applications in the IT Business Apps department.

In this pivotal role, you will act as a strategic link between business goals and technical execution, leading the design and delivery of scalable Sales Cloud solutions. You will partner deeply with cross-functional teams to translate complex GTM requirements into high-impact systems that drive efficiency and growth.

What you’ll do (Role Expectations)

• Lead requirements gathering and solution design for Sales Cloud implementations, translating business needs into functional and technical designs.
• Act as a subject matter expert on GTM sales processes, collaborating with business stakeholders and cross-functional teams.
• Coordinate and facilitate discussions with key business stakeholders to define business and systems goals, prioritizing requirements, and ensuring clarity of deliverables.
• Drive the execution and delivery of business-critical system enhancements, supporting UAT, and troubleshooting production issues as they arise.
• Guide offshore and onshore teams through development, QA, and sprint delivery cycles to implement scalable, best-practice solutions.

Qualifications

• 8+ years of IT experience including the software development life cycle or equivalent experience.
• 5+ years of hands-on experience with Salesforce.com Sales Cloud platform.
• Experience gathering requirements, designing business processes, and implementing Salesforce solutions for sales and partner management.
• Demonstrated ability to drive projects with cross-functional and globally distributed teams.
• Strong analytical, data-driven, communication, and organization skills; able to provide occasional after-hours support for critical issues as needed.

Requirements

• Experience with GTM Planning, Qualification, Activity Management or similar sellers-related tools, and integrating them with Salesforce platform.
• Background in Account and opportunity management, or building scalable lead to opportunity business processes.
• Experience delivering AI-enabled workflows using Salesforce capabilities such as Einstein or Agentforce, or other AI tools.

Benefits

• Various health plans.
• Time off plans for vacation and sick time.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks, and more!