[Hiring] Sr. Relationship Manager @Global Payments Inc.

Role Description

We are seeking a proactive, customer-focused and experienced Senior Relationship Manager to join our growing team. In this role, you will be responsible for managing and growing relationships with our highest-value clients, primarily within high-risk industries, building strong relationships and providing strategic, data-driven guidance to reduce chargebacks and improve performance.

• Oversee the onboarding process for new clients, collaborating closely with internal teams to ensure swift and seamless platform provisioning and go-live execution.
• Work alongside technical teams to guide optimal client integration into our platform, ensuring that client needs are met and expectations exceeded.
• Lead new client kickoff calls post-contract execution, set clear expectations, and drive speed to market.
• Retain clients by delivering high-touch, high-satisfaction service, ensuring long-term engagement and minimizing attrition.
• Identify opportunities to cross-sell additional products and services, deepening relationships and driving further revenue growth.
• Act as the voice of the client, providing feedback to leadership on client needs and suggesting enhancements to improve the overall customer journey.
• Confidently lead strategic discussions with both end-users and senior leadership within the client base, ensuring alignment and ongoing success.

Qualifications

• 5+ years of experience in sales or relationship management within the cards and payments industry, with a strong focus on fraud and dispute management.
• Proven track record of managing high-risk clients in the payments ecosystem, including experience in credit/debit card solutions, transaction processing, and risk mitigation strategies.
• Strong analytical skills and a structured approach, with the ability to assess complex situations and deliver a high degree of client satisfaction.
• A proactive problem solver with a positive, can-do attitude, capable of tackling challenges head-on.
• Passionate about all aspects of Relationship Management, with a customer-centric mindset and a focus on client retention and revenue growth.
• Excellent communication skills across written, verbal, and digital platforms, capable of fostering strong relationships with clients and internal teams.
• High level of confidence in leading strategic discussions with both end-users and senior client leaders, ensuring clear communication and alignment on goals.

Requirements

• Bachelor’s Degree or equivalent experience.
• Proven experience managing Tier 1 clients, with a passion for delivering exceptional client outcomes.
• Strong understanding of high risk vertical business models within the payments flow.
• Experience working with dispute and fraud management products, ideally from Verifi and Ethoca.
• Strong follow-through with a results-driven mindset and excellent problem-solving skills.
• A collaborative team player focused on collective success.
• Deep interest in transforming the chargeback and disputes ecosystem.
• Exceptional organizational skills, attention to detail, and a mastery of English, with a focus on delivering customer-centric solutions.
• Dedicated to the success of your clients, serving as a key motivator and driver of their growth.

Company Description

ChargebackHelp is a fast-growing leader in chargeback prevention and management, delivering innovative, data-driven solutions that help merchants reduce risk, recover revenue, and build resilient businesses. We specialize in supporting merchants in high-risk industries—where effective chargeback management is critical to long-term success.