[Hiring] Sr Manager, Solutions Engineering @Twilio

Role Description

Join the team as Twilio’s next Sr Manager, Solutions Engineering. In this role, you will report to the Solutions Engineering Director, APJ. We support some of the largest and fastest growing companies in the world, spanning industries such as marketing, business automation, and customer care. Twilions on the Solutions Engineering team are experts in the CPaaS or CCaaS space and act as key members of our go-to-market teams in developing and optimising business critical customer engagement use cases with Twilio products. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and our go-to-market sales and services teams.

You will manage a team of Solutions Engineers and be accountable for their development, performance, and operating model within the go-to-market organisation.

Responsibilities

• Partner with the Sales leadership team to set our strategy for finding, closing and supporting opportunities in our sales funnel and in our existing customer base.
• Work across functions to ensure collaboration for shared goals and appropriate capacity for your team.
• Build and roll out programs that enable the Solutions Engineers to scalably accelerate our funnel.
• Attract, develop, and motivate a team of hard-working Solutions Engineers, continually educating your team and seeking innovative solutions for improving your team.
• Ensure that your team has the support that they need to be successful as well as providing direct mentoring and guidance on a day to day basis.
• Lead the technical strategy, determine what role Solutions Engineers should play in accelerating new sign-ups, and how to deploy the team most effectively. Measure and communicate results – use data to communicate results and make decisions.
• Set clear expectations for your team, remove obstacles where possible, and actively communicate tradeoffs to stakeholders when deciding where your team needs to focus.
• Engage with Product, Support, Sales, Operations, Legal, Security, Engineering, and every single other department as necessary to make our customers successful on our platform.

Qualifications

• 7+ years of relevant work experience within the SaaS or CPaaS industry, inclusive of BS in Computer Science or equivalent software engineering experience.
• 3+ years of previous people leadership experience or equivalent experience as a senior individual contributor / lead.
• Proven track record of building high performance teams and leading by example.
• Superior written and verbal communication skills, with the ability to effectively communicate strategic vision, inspire and influence others internally and externally at all organisational levels.
• A hands-on approach to problem solving. Always ready to handle customer blocking issues and work opportunities directly alongside your team.
• A strong understanding of the developer adoption cycle, as well as experience in the technology areas relevant to Twilio’s market: contact centre, IP-based telephony, messaging, real-time communications, security, authentication, email, scaling web and mobile applications.
• Tech-savvy leaders, experience with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Experience with sales methodologies.
• Cross-functional experience in pre-sales or post-sales technical consulting, software engineering, or product management is a plus.
• Comfortable with ambiguity with a proven ability to proactively solve problems.

Location

This role will be remote and based in Singapore.

Travel

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.

Benefits

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.