[Hiring] Solutions Engineer @Restaurant365

Role Description

As a Solutions Engineer, you will work closely with the sales team in both demonstrating the Restaurant365 platform and configuring products for other users. You will have a role in the transmission of future development from the product team to the sales team. Your expert product status will be used in answering technical “how to” questions for prospective customers as well as assisting the sales team with ‘as needed’ questions, research, and/or projects.

• Maintain an expert status on all Restaurant365 features and partnering platforms
• Understanding clients’ requirements, identifying gaps (if any) between clients’ requirements, and defining solutions to bridge the gap
• Create and deliver powerful presentations that clearly communicate the uniqueness of the value proposition
• Setting up and maintaining demonstration platforms for existing and new features
• Acting as a technical resource for sales team with specific questions regarding the R365 product and partnering solutions
• Establish a connection with potential candidates by discussing and understanding the everyday experiences of an operator, ideally drawing from their own personal backgrounds
• Training the sales team on product knowledge and new features
• RFP assistance for sales team
• Consult marketing from an R365 product and partnering product knowledge standpoint
• Perform webinars for marketing and sales purposes
• QA of newly released features delivering feedback to the product team
• Other duties as assigned

Qualifications

• Understanding of intermediate accounting principles
• Expert in restaurant finance and/or operations, preferably both
• Excellent written and verbal communication skills
• Excellent presentation skills
• Knowledge of and prior use of restaurant software systems is a plus
• Minimum of five years of proven work experience in customer service or sales
• Experience in a SaaS environment is a plus
• Willingness to travel 25% of the time

Benefits

• This position has a salary range of $66,400 - $99,600
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives