[Hiring] Solutions Engineer @Grafana Labs

Role Description

Our Commercial Solutions Engineering team are our in-house, customer-facing product experts. The Commercial SE team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through:

• Demos
• Hands-on enablement
• Presentations
• Technical evaluations
• Ongoing interaction

We also partner closely with our Sales team to help qualify and close opportunities. The Commercial SE team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams.

What You'll Be Doing:

• Joining a high growth team working together to solve technical and customer problems the right way
• Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

Qualifications

• Strong judgment, collaboration, and leadership skills
• First class written and oral communication skills
• Technical mindset and a desire to grow technically
• Self-motivated, initiative, and creative
• Familiarity and hands-on experience with OSS project & SRE / DevOps practices
• Professional fluency in Thai and English
• Must be located in Singapore
• Must have Permanent Residency or Citizenship

Requirements

• Experience with Open Source technologies, or in the Metrics/Monitoring space is an advantage
• Experience with sales methodologies like MEDD(P)ICC is a plus!

Benefits

• 100% Remote, Global Culture
• Scaling Organization
• Transparent Communication
• Innovation-Driven
• Open Source Roots
• Empowered Teams
• Career Growth Pathways
• Approachable Leadership
• Passionate People
• In-Person onboarding
• Global annual leave policy of 30 days per annum