[Hiring] Service and Spares Sales Engineer @Hach

Role Description

The Spares and Service Contracts Sales Engineer is responsible for driving recurring revenue through sales of service contracts, spares, and service solutions for Hach products in the assigned territory. The role focuses on:

• Installed base management
• Contract renewals
• New service contract acquisition
• Close collaboration with Service, Sales, and Operations teams

This position is part of the India Commercial Organization located in Kolkata and will be Remote. A typical day will look like:

• Drive service contract (AMC/CMC) bookings, renewals, and spares sales for assigned territory and accounts.
• Analyze customer installed base (IB) to identify mandatory and recommended spares requirements.
• Proactively position and sell mandatory and recommended spares based on historical consumption.
• Manage install-base data and develop service revenue plans with Service Operations.
• Identify contract coverage gaps and convert break-fix customers into contract customers.
• Prepare quotations aligned with pricing and approval guidelines.
• Coordinate with field service engineers for contract execution readiness.
• Track service sales pipeline and forecast accuracy using CRM tools (SFDC / ServiceMax).
• Support joint Sales + Service initiatives and obsolete installed base replacement programs.
• Build relationships with municipal customers, consultants, EPCs, and channel partners.
• Ensure timely collection support and adherence to contract terms.
• Meet monthly, quarterly, and annual service revenue targets.

Qualifications

• Bachelor’s Degree or Diploma in Engineering (Instrumentation / Electrical / Electronics / Mechanical / Chemical).
• 5 - 8 years of experience with proven service revenue growth responsibility.
• Prior exposure to Hach or similar water quality instrumentation preferred.
• Willingness to relocate across India based on job/company priorities.
• Willingness to travel.
• Good written and verbal communication skills.
• Teamwork and ability to work across cultures, locations, and business teams.
• Expertise in MS Office; exposure to Copilot AI tools would be an added advantage.
• Proactive and action-oriented with an eye for detail.
• Self-motivated with a passion for driving business growth in a rapidly evolving market.
• Problem-solving skills and the ability to develop innovative solutions to meet customer needs.
• Excellent communication and interpersonal skills, with an ability to build and maintain customer relationships.

Benefits

• Best in industry vacation quota.
• Hybrid working.
• Professional onboarding and training options.
• Powerful team looking forward to working with you.
• Career coaching and development opportunities.
• Health and wellness benefits.