[Hiring] Senior Supervisor - Commercial Operations @VB Spine, LLC

Role Description

• Lead and develop the Commercial Operations team (Customer Service and/or Inventory Management) to deliver high levels of customer satisfaction and operational excellence.
• Partner with Sales leadership and Commercial Operations management to understand inventory needs and create operational plans that support revenue opportunities.
• Drive a culture of continuous improvement, process simplification, and best practices across order-to-cash (OTC) processes.
• Supervise the development and tracking of operational and fulfillment KPIs to ensure alignment and flawless order execution.
• Ensure effective utilization and maintenance of ERP (JDE), CRM (Salesforce), and Customer Complaint systems; support internal/external audits and maintain SOX compliance.
• Gather and analyze data for forecasting, planning, and logistical management of loaner and consignment inventory.
• Measure inventory performance monthly and lead realignment plans by product line based on metrics.
• Act as the primary liaison between the field sales force and internal teams to optimize instrument and implant configurations.
• Support new product launches, coordinate returns of old inventory, and manage logistical activities to meet customer demand.
• Provide coaching, performance feedback, and support talent development, succession planning, and training for team members.
• Collaborate with cross-functional teams to improve customer experience, resolve issues, and strengthen commercial operations.

Qualifications

• Bachelor’s degree required.
• Minimum 4 years of experience in the medical device industry (orthopedic/spine experience strongly preferred).
• At least 2 years of experience in customer-facing roles.
• Previous people leadership or supervisory experience is highly preferred.
• Strong knowledge of field operations, supply chain, logistics, inventory management, and ERP systems.
• Excellent verbal and written communication skills with the ability to present complex information clearly.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), JD Edwards (ERP), Salesforce (CRM), MasterControl, and PowerBI or similar reporting tools.
• Strong problem-solving skills with the ability to analyze issues and develop practical solutions.
• Ability to build effective relationships, collaborate across levels, and thrive in a fast-paced, demanding environment.

Benefits

• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off (PTO) and holidays.
• Ongoing training and professional development opportunities.
• Opportunity to grow within a fast-paced, dynamic company.