[Hiring] Senior Solutions Engineer @Sinch

Role Description

As a Senior Solutions Engineer, you will leverage your extensive technical expertise to enhance our sales process by effectively articulating our product capabilities to potential customers. You will play a critical role in configuring both business-as-usual (BAU) and custom solutions, ensuring they are tailored to meet specific customer needs and expectations. Your contributions will drive customer satisfaction and provide invaluable insights to our Product teams based on market trends and customer feedback.

• Technical Sales Support: Utilize your advanced technical knowledge to deliver compelling demonstrations that empower sales teams to effectively communicate the value of our solutions to prospects.
• Product Expertise: Act as a subject matter expert, providing comprehensive support to sales team members by addressing complex technical inquiries and offering strategic guidance on product features and benefits.
• BAU Solution Configuration: Lead the validation and configuration of pre-designed solutions, ensuring they align with customer requirements and adhere to industry best practices prior to closing sales opportunities.
• Custom Solution Design: Design and configure non-standard solutions, creating impactful proof-of-concept demonstrations that address specific customer needs before opportunity closure.
• Customer Education: Conduct in-depth training sessions for customers, ensuring they fully understand how to maximize the value of our products and solutions in their unique contexts.
• Voice of Sales to Product: Serve as a key liaison between the sales and Product teams, consistently providing feature requests and insights based on customer feedback and market analysis to enhance product positioning and mitigate risks.

Qualifications

• Minimum of 8 years of related experience with a bachelor's degree; or 6 years with a master's degree; or a PhD with 3 years' experience; or equivalent experience.
• Strong technical background in tech or SaaS with a proven track record in technical sales or engineering roles.
• Exceptional communication and presentation skills, capable of conveying complex technical concepts to both technical and non-technical audiences.
• Significant experience in solution configuration and design, with a deep understanding of both BAU and custom solutions.
• Proven ability to engage with customers, assess their needs, and deliver effective training and support.
• Demonstrated ability to work cross-functionally with sales, product, and engineering teams to achieve common goals.
• A proactive approach to identifying customer needs and translating them into actionable feature requests.

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.