[Hiring] Senior Solutions Consultant @SuccessKPI Inc.

Role Description

We are looking for a motivated and customer-focused Solutions Consultant to join our team! The right candidate will have advanced experience as a Contact Center Solutions Architect with a proven track record of assisting sales with navigating large enterprise deals.

• Lead executive-level discovery with enterprise contact center leaders to uncover strategic challenges, success metrics, and transformation opportunities
• Own the solution strategy for complex, multi-stakeholder enterprise opportunities, partnering closely with Sales leadership
• Deliver executive-ready, outcome-focused demonstrations and solution narratives tied to measurable business impact
• Define and guide complex proof-of-concept engagements, setting standards and best practices across the presales organization
• Influence product direction by translating customer and market insights into clear, actionable feedback for Product Management
• Lead by example, elevating overall presales effectiveness and consistency
• Represent SuccessKPI as a thought leader in executive briefings, partner meetings, conferences, and industry events

Qualifications

• 5+ years of experience with one or more Contact Center as a Service (CCaaS) platforms, specifically including Genesys Cloud, Amazon Connect, Five9, LiveVox, UJET, or TalkDesk
• 5+ years of experience in contact center analytics, BI, performance management, or operations leadership
• Demonstrated success leading complex enterprise presales engagements and influencing executive decision-makers
• Strong business acumen with the ability to articulate ROI, value realization, and transformation outcome
• Exceptional executive communication, presentation, and consultative skills
• Ability to travel to partner and customer locations when required
• Desire and ability to work in a high-growth start-up environment requiring flexibility and ingenuity

Requirements

• Discovery workshops consistently uncover high-value customer use cases that translate into clear, compelling solution narratives
• Impactful product demonstrations and proof-of-concepts directly supporting deal progression and win rates
• Being viewed as a trusted advisor by executive stakeholders and Sales leadership
• Elevating presales standards, methodology, and solution quality across the organization
• Influencing product strategy through credible, well-articulated customer and market insights
• You represent SuccessKPI as a credible, knowledgeable voice at customer meetings, RFPs, and industry events

Benefits

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space
• Opportunity for career development and growth opportunities as we grow and scale
• Opportunity to build industry relationships and work alongside seasoned industry experts
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI!