[Hiring] Senior Solution Consultant @Atlassian

Role Description

The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment.

We're hiring a Senior Solution Consultant with a Cloud Platform focus to join our Advisory Services Delivery team as an individual contributor - this is not a managerial role. Atlassian Solution Consultants are experts in Atlassian products, practices, and solutions, delivering guidance to drive value realization for clients that have purchased Advisory Services from Atlassian.

You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash the potential of their teams and get the most out of their Atlassian investment.

What you'll do:

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers.
• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions.
• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams.
• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas.
• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers.
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events.

Qualifications

• 6-8 years of experience within SaaS companies.
• 5+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership.
• Demonstrated expertise in our Cloud Platform, including:
  • Experience administering Atlassian Cloud ecosystems including applications like Jira Software, Jira Service Management, Confluence, Guard, Focus, Rovo, etc.
  • Background in SaaS based-architectures, integration methods, and associated security considerations.
  • Experience performing Cloud migration process at varying customer scales, and expertise in associated migration utilities, and hybrid SaaS and on-premise deployment models.
  • Experience with popular best-in-breed products in the ITSM space and Atlassian ecosystem that support enterprise-grade IT operations.
  • Experience identifying, testing, deploying, and/or integrating best-in-breed ITSM tooling that satisfies customer requirements and improves the end-user experience.
• Fluent in English, and nice to have a second language such as Bahasa, Thai, Mandarin for business communication.

Requirements

• Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices.
• Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams.
• Experienced working with large customers in a consulting or technical expert capacity.

Benefits

• Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community.
• Our offerings include health and wellbeing resources, paid volunteer days, and so much more.

Company Description

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.