[Hiring] Senior Manager, Sales Operations - Consumer @Galderma

Role Description

This position is responsible for supporting Cx Dermatology Skin Health field sales operations to drive results and enhance overall field execution and performance.

• Daily collaboration with field sales, internal key partners, and external resources to align KPIs to Cx Strategy.
• Drive operational excellence and improve efficiency, optimization, communications, and productivity related to demand and profitability within the Cx business.
• Oversee direct dispensing of consumer products through the HCP.

Key Responsibilities

• Drive commercial excellence by identifying capability-building initiatives for Regional Sales Managers and Field Sales Representatives.
• Serve as primary conduit and gatekeeper for all data requests coming from the field.
• Act as the primary liaison with external partners and Salesforce Effectiveness teams to develop, optimize, and evolve operation dashboards for leadership and field sales.
• Leverage data insights to assess impact and identify opportunities to enhance sales performance.
• Monitor, report, and analyze field performance metrics monthly, recommending strategic actions to improve salesforce effectiveness.
• Execute segmentation and targeting analysis to optimize call planning, territory design, and salesforce deployment for maximum reach, frequency, and ROI.
• Primary Cx HCP conduit for reporting to support DSHP sales plans.
• Provide analytical and financial modeling to the sales director(s) and regional sales managers.
• Maintain a current and expansive understanding of customer needs, challenges, and opportunities through consistent and impactful field interaction.
• Partner with cross-functional teams to maintain, enhance, and rollout salesforce effectiveness platforms.
• Develop and lead the process for Cx sales incentive compensation plans and contests.
• Leadership and management of direct dispensing of consumer products to HCPs.
• Partner with outside fulfillment company, internal stakeholders, and HCP customers to meet the needs of direct dispensing.
• Other duties may be assigned.

Qualifications

• Bachelor's degree in a business-related field is required.
• MBA strongly preferred.
• 8-10 years of professional experience, including 5+ years of progressive sales operations/commercial operations.
• Experience supporting field sales with formal sales leadership preferred.
• Cross-functional management or leadership experience (i.e., Marketing, Sales, Sales operations and strategy, Strategic Accounts, analytics).
• Understanding of the US dermatology market and field sales deployment models.
• Highly developed analytical, operational, and communication skills.
• Demonstrated ability to think strategically, understand performance drivers, build alignment, influence, and execute without direct leadership authority.
• Demonstrated ability to build strong relationships and collaborate with cross-functional groups.
• Strong presentation, written, and verbal communication skills.
• Entrepreneurial and innovative spirit.
• Strong leadership, interpersonal skills, and emotional intelligence.
• Learning agility with the potential to take on increasing responsibility and management.

Requirements

• The base salary range for this role is $135,000-170,000.
• Participation in an annual short-term incentive program based on corporate performance.
• Access to a competitive and comprehensive benefits program including health insurance, 401(k) plan with employer match, and a generous paid time off policy.
• Hybrid work schedules and more.

Next Steps

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager.
• The final step is a panel conversation with the extended team.

Employer’s Rights

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.