[Hiring] Senior Manager - Client Services, D365 CE @Argano

Role Description

If you thrive on being the go-to partner clients trust when things get complex, and you love leading teams to solve high-impact business challenges, this is your opportunity.

As Senior Manager of Client Services, you’ll lead a portfolio of clients across Canada, Mexico, and other global locations, ensuring their operational systems stay healthy, optimized, and ready for what’s next. You’ll work with clients solving day-to-day challenges, leading continuous improvement projects, and being the partner they call when they need to "save the day."

You’ll work with multi-disciplinary, cross-border teams in a fractionally dedicated model—no two days are ever the same. You’ll build strong relationships, influence roadmaps, and make an impact that truly helps our clients run their businesses better. This is a great fit for someone who loves problem-solving, client interaction, and leadership without the heavy travel of traditional consulting roles.

What You’ll Do

• Lead a Portfolio of Clients:
  • Oversee multiple client relationships, managing delivery of post-go-live support, enhancements, and optimization services.
• Problem Solve in Real Time:
  • Tackle high-impact, day-to-day operational challenges, ensuring client satisfaction and operational continuity.
• Drive Client Success:
  • Influence client roadmaps, recommend improvements, and identify growth opportunities within your accounts.
• Team Leadership:
  • Lead and mentor a team of functional and technical consultants, fostering continuous development and collaboration across Canada, Mexico, and other global locations.
• Support Sales:
  • Partner with the Sales team by providing strategic delivery insights during the sales process.
• Ensure Process Excellence:
  • Contribute to the definition and improvement of Client Services delivery processes, KPIs, and best practices.
• Manage High-Risk Services:
  • Confidently manage escalations, contract scope, and client communications at an executive level.

Qualifications

• 7+ years of experience in Client Services, or Managed Services.
• Proven expertise in Microsoft Dynamics 365 Customer Engagement (CE) solutions including Sales, Customer Service, Field Service, Customer Insights - Journeys, and Power Platform.
• Experience managing complex client accounts, projects, or support engagements in a Microsoft Dynamics 365 environment.
• Leadership experience guiding teams in a matrixed or global environment.
• Strong communication and client relationship skills, including executive-level engagement.
• Ability to balance multiple priorities while maintaining quality and client satisfaction.
• Bachelor's degree in Business, Computer Science, Engineering, or related field; Master’s preferred but not required.

Benefits

• Be a Trusted Dynamics 365 CE Leader:
  • Apply your specialized knowledge to help clients optimize their Microsoft Dynamics 365 CE and Power Platform environments post-go-live.
• Impact You Can See:
  • Help clients protect their business continuity and continuously improve their systems.
• Work-Life Balance:
  • Set client schedules and minimal travel makes this ideal for professionals balancing family and career.
• Collaboration Across Borders:
  • Be part of a diverse, global team working across Canada, Mexico, and beyond.
• Diverse Client Exposure:
  • Support multiple clients across industries, ensuring no two days are the same.
• Career Growth:
  • Opportunity to shape delivery models, mentor talent, and expand your leadership footprint.