[Hiring] Senior Director of Sales Operations @Cision

Role Description

The Senior Director of Sales Operations, Americas is a high-impact leadership role responsible for driving revenue growth, operational excellence, and strategic alignment across Cision's three product families — Cision, Brandwatch, and PR Newswire—in the Americas region. This role serves as a key operational leader and strategic advisor, partnering closely with the Chief Revenue Officer, Americas and go-to-market leadership to optimize processes, enhance sales productivity, and enable data-driven decision-making.

Reporting to the VP of Revenue Operations, this position will lead revenue operations strategy and execution for the Americas, managing one Revenue Operations Analyst while serving as a trusted partner to senior leadership on revenue planning, forecasting, territory design, process optimization, and sales effectiveness.

What You'll Do

• Strategic Business Partnership
  • Partner closely with the Chief Revenue Officer, Americas, providing insights, analysis, and operational support to drive revenue growth across Cision, Brandwatch, and PR Newswire in the US, Canada and LATAM.
  • Collaborate with Sales, Marketing, and Customer Success leadership across all three brands to support integrated go-to-market strategies.
  • Provide data-driven insights and recommendations on revenue performance, pipeline health, and growth opportunities.
  • Support strategic planning sessions and operational aspects of business reviews with regional leadership teams.
• Revenue Planning & Forecasting
  • Lead quotas, headcount and territories planning processes for the Americas region.
  • Support development of annual and quarterly business plans, quotas, and capacity models in partnership with regional leadership.
  • Own in quarter revenue forecasting accuracy, providing leadership with insights on pipeline health, conversion metrics, and revenue attainment.
  • Build models and analyses to support scenario planning and growth strategy evaluation.
  • Create and maintain executive dashboards and reporting for business performance across all brands.
• Revenue Process Optimization
  • Own and continuously improve the end-to-end revenue lifecycle from lead generation through customer expansion and renewal.
  • Design and implement standardized sales processes and best practices while respecting unique brand requirements.
  • Identify and resolve bottlenecks in the revenue funnel to improve conversion rates and sales cycle efficiency.
  • Manage territory alignment, account segmentation, coverage models, and rules of engagement.
  • Drive operational consistency and efficiency across the Americas sales organization.
  • Lead change management efforts to drive adoption of new processes and methodologies.
• Sales Effectiveness & Analytics
  • Develop and monitor sales performance metrics, dashboards, and KPIs.
  • Analyze sales productivity data to identify opportunities for improvement in seller effectiveness and pipeline generation.
  • Partner with Sales Enablement to ensure alignment between operational metrics and enablement initiatives.
  • Provide insights on sales capacity planning, hiring needs, and organizational design.
  • Support the development of sales plays and programs that drive revenue outcomes.
• Data & Analytics Leadership
  • Serve as the data steward for revenue-related metrics across Cision, Brandwatch, and PR Newswire in the Americas.
  • Build analytical models to identify trends, opportunities, and risks across the customer journey.
  • Deliver executive-level reports and presentations on business performance and strategic recommendations.
  • Ensure accuracy, consistency, and accessibility of Salesforce data and reporting.
  • Establish and maintain data governance frameworks and drive data hygiene improvements.
  • Translate complex data into clear, actionable insights for sales leaders and executives.
• Cross-Functional Collaboration
  • Partner with the Productivity and Tools team on CRM optimization, system requirements, and process automation for the Americas region.
  • Collaborate with the compensation team to provide input on plan design, quota setting, and performance analysis.
  • Work with Marketing to optimize lead management, routing, and conversion processes.
  • Align with CS Operations on renewal processes, expansion strategies, and customer health metrics.
  • Partner on budgeting, forecasting, commissions and financial modelling for the Americas region.
  • Collaborate with Revenue Operations peers in other regions to share best practices and drive consistency.
• Team Leadership & Development
  • Lead, mentor, and develop one Revenue Operations Analyst, providing coaching, direction, and growth opportunities.
  • Foster a culture of analytical rigor, continuous improvement, and business partnership.
  • Delegate effectively while maintaining oversight of critical deliverables and analysis.
  • Build the analyst's capabilities in data analysis, business partnering, and strategic thinking.
  • Balance hands-on execution with strategic leadership as a player-coach.

Qualifications

• 10+ years of progressive experience in Revenue Operations, Sales Operations, or related strategic operations roles in B2B SaaS or technology companies.
• 3-5 years of leadership experience, including developing and mentoring operations professionals.
• Demonstrated success supporting multi-product or multi-brand organizations.
• Proven experience as a strategic business partner to C-level sales leadership.
• Deep expertise with Americas market dynamics and enterprise go-to-market strategies.
• Experience supporting sales organizations of $100M+ in annual revenue preferred.
• Advanced proficiency with Salesforce CRM and understanding of CRM best practices.
• Strong analytical capabilities with expertise in Excel and business intelligence tools (PowerBI and Databricks).
• SQL knowledge strongly preferred.
• Understanding of sales technology ecosystems and how tools integrate to support revenue teams.
• Experience with financial modeling, forecasting, and capacity planning.
• Ability to work with large datasets and translate them into business insights.

Benefits

• Opportunity to drive revenue strategy at a leading global communications technology company with a portfolio of industry-leading brands.
• High-visibility role with direct partnership with the Americas CRO and senior leadership.
• Collaborative, innovative culture with experienced leadership team.
• Competitive compensation including base salary and performance bonus.
• Comprehensive benefits package including health, dental, vision and 401(k).
• Flexible work environment with remote work options.