[Hiring] Senior Director of Revenue Operations @Modern Health

Role Description

Modern Health is seeking an experienced leader to head our Revenue Operations function. As Director of Revenue Operations , you will serve as a strategic partner to our Sales, Marketing, Client Management, and Partnerships teams, driving operational excellence and predictability in our go-to-market (GTM) engine. Reporting directly to the Chief Commercial Officer , you will own the infrastructure, analytics, forecasting, and annual GTM planning that enable scalable, data-driven growth for our tech-enabled behavioral health platform.

Modern Health is a high-growth, mission-driven company delivering evidence-based, equitable mental health care to employees and their families worldwide. Our single, adaptive platform combines self-guided digital tools, coaching, therapy, group support, and crisis care—available globally in 80+ languages and 200+ countries—to help organizations reduce burnout, improve well-being, and drive measurable ROI. As we expand up-market into larger enterprise clients, RevOps plays a pivotal role in aligning cross-functional teams, optimizing processes (including AI-leveraged innovations), and ensuring revenue reliability amid rapid scaling.

You will lead a high-performing RevOps team, build and maintain our RevTech ecosystem, launch step-change initiatives, and foster a culture of continuous improvement. This is a builder role for someone who thrives in ambiguity, translates strategy into execution, and has empathy for frontline teams in a purpose-driven healthtech environment.

The role can be performed on a remote work basis within the USA, but it is not eligible to be performed remote in Hawaii.

Qualifications

• 12–15+ years of progressive experience in enterprise Revenue Operations, Sales Operations, or related functions—ideally in high-growth B2B tech-enabled services, healthtech, behavioral health, or benefits administration environments.
• Proven builder mindset with a bias for action and measurable results; experienced scaling RevOps during periods of rapid growth and change (builder vs. pure optimizer).
• Deep understanding of full revenue lifecycle in B2B models, including new logo acquisition, renewals, expansions, and partnerships in regulated or complex client environments.
• Exceptional collaborator and humble expert—skilled at partnering across Sales, Marketing, Client Management/renewals, Partnerships, and Finance.
• Empathetic, hands-on, results-focused leader with frontline sales/CM experience or strong understanding of rep pain points across the sales cycle; invested in team success.
• Problem-solver: quickly turns ambiguity into actionable insights and recommendations.
• Strong analytics acumen and data-driven decision-making; proficient in GTM tools (Salesforce admin capabilities, validation rules, process automation, forecasting platforms, AI).
• Experience with sales compensation administration.
• Excellent communicator: comfortable presenting to executives, providing clarity to managers/reps, and crafting compelling narratives/presentations.
• Understands the end-to-end prospect-to-customer lifecycle from CX, revenue, and operational perspectives.
• Bachelor’s degree required; MBA, financial/consulting background, or healthtech-specific experience a strong plus.

Requirements

• Manage an initial team of four (including deal desk and analytics support), assess current/future needs, and build a scalable RevOps function that supports company growth.
• Lead coordination and preparation of quarterly GTM board reporting and materials for executive and board audiences.
• Own and elevate sales forecasting, pipeline management, and intra-quarter revenue funnel tracking against plan.
• Drive the annual GTM planning process, including target-setting, territory/coverage design, team structure, quota setting, and incentive/compensation plans across VP+, Sales, Client Management, and Partnerships.
• Serve as primary owner of our GTM tech stack (Salesforce, forecasting tools, workflow automation, etc.) and maintain a forward-looking roadmap—leveraging AI where possible to automate insights, workflows, and decision-making.
• Own commissions administration processes end-to-end for Sales, Client Management, and Partnerships teams.
• Oversee the Deal Desk/Pricing execution team to ensure consistent, accurate pricing, contract terms, and deal velocity while driving process improvements and operational efficiencies.
• Partner with GTM leadership to identify and execute high-impact strategic initiatives (e.g., launching new channels, entering greenfield markets, or enhancing up-market enterprise motions).
• Lead cross-functional projects to optimize or reimagine parts of the revenue funnel—from prospecting through renewal and expansion.
• Continuously identify opportunities to build new capabilities, streamline operations, and apply AI-driven approaches to accelerate growth and member outcomes.

Benefits

• Medical / Dental / Vision / Disability / Life Insurance
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off
• Company-wide Collective Pause Days
• Parental Leave Policy
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter
• Professional Development Stipend
• 401k
• Financial Planning Benefit through Origin
• Annual Wellness Stipend to use on items that promote your overall well-being
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement