[Hiring] Senior Director, Account Management @Jobgether

Role Description

This leadership role offers the opportunity to drive significant revenue growth by strengthening and expanding relationships with enterprise and mid-market clients. You will oversee a high-performing account management team, ensuring customers achieve maximum value from advanced digital solutions while identifying new opportunities for expansion. Operating in a fast-paced, innovation-driven environment, you will collaborate cross-functionally to align client needs with product capabilities and long-term strategy. The role combines strategic vision with hands-on leadership, requiring strong expertise in customer success, revenue growth, and team development. You will play a key role in shaping account strategies, improving processes, and delivering measurable business impact. This is an ideal opportunity for a results-driven leader passionate about building teams and scaling customer relationships.

• Lead, mentor, and scale a regional account management team, overseeing hiring, onboarding, and continuous development.
• Drive revenue growth within existing accounts through renewals, upselling, and cross-selling strategies.
• Develop and execute long-term account plans to maximize client success and business expansion.
• Build and maintain strong executive-level relationships across enterprise and mid-market customers.
• Identify and mitigate churn risks by proactively monitoring account health and implementing retention strategies.
• Collaborate with cross-functional teams including product, engineering, and marketing to align offerings with customer needs.
• Oversee forecasting, reporting, and performance tracking to ensure visibility into account progress and opportunities.
• Lead strategic initiatives and business development efforts to uncover new use cases and revenue streams.
• Optimize processes and tools (e.g., CRM systems) to enhance team efficiency and client outcomes.

Qualifications

• Minimum of 5 years of experience managing sales or account management teams, with a strong leadership track record.
• Proven success driving significant revenue growth (e.g., $50M+ ARR) within existing customer portfolios.
• Experience negotiating and closing large enterprise deals with high contract values.
• Strong ability to build and maintain relationships with C-level stakeholders.
• Demonstrated expertise in data-driven performance management and team development.
• Background in selling value-based software or technology solutions.
• Excellent communication, negotiation, and strategic thinking skills.
• Proficiency with CRM platforms, preferably Salesforce.
• Strong forecasting, financial planning, and pipeline management capabilities.
• Nice to have: experience in identity verification, AML, KYC, or related industries.

Benefits

• Competitive executive-level compensation package with performance-based incentives.
• Opportunity to lead and grow a high-impact, revenue-driving team.
• Flexible and remote-friendly work environment.
• Comprehensive healthcare and wellness benefits.
• Career advancement opportunities within a fast-growing, innovative sector.
• Inclusive and collaborative company culture focused on diversity and empowerment.