[Hiring] Senior Account Manager, Health Systems @Parachute Health

Role Description

The Senior Account Manager, Health Systems owns the end to end relationship with health system owners using Parachute Health. This role sits within the Clinical Enterprise Account Management organization and partners closely with Enterprise Health System Account Managers to ensure alignment across clinical, operational, and executive stakeholders. This role is accountable for driving order growth, operational performance, and adoption of Parachute workflows while maintaining a strong understanding of health system structures, clinical operations, and technology integrations. This is a strategic, data driven account management role.

Responsibilities

• Account Ownership and Relationship Management
  • Serve as the primary Account Manager for assigned health system owned HME providers where the hospital counterpart is also on Parachute.
  • Work closely with the Health System Account Manager to create a symbiotic relationship between both organizations.
  • Own executive and operational relationships across HME leadership, intake, billing, and operations.
  • Navigate health system governance, reporting structures, and decision making hierarchies.
  • Lead QBRs, success planning, and performance reviews.
  • Act as the escalation point for HME related workflow, performance, and adoption issues.
• Performance Management and Data Driven Solutioning
  • Own and report on key performance metrics including order volume, fulfillment rate, response time, and sendback trends.
  • Use Parachute data to identify leakage, inefficiencies, and growth opportunities.
  • Translate insights into clear, actionable recommendations for HME and health system stakeholders.
  • Partner cross functionally to drive measurable improvements.
• Technology and Integration Fluency
  • Develop and maintain a strong working understanding of HME ERP systems such as Brightree and similar platforms.
  • Understand how Parachute integrates with HME ERPs to support order intake, fulfillment, and billing workflows.
  • Maintain a high level understanding of Parachute’s EHR integrations, most commonly Epic and Cerner.
  • Confidently speak to how clinical orders flow from the EHR into Parachute and downstream into HME systems.
  • Partner with Implementation, Product, and Integration teams to support optimization and troubleshooting.
• Growth and Expansion
  • Drive increased order capture into health system owned HME providers.
  • Expand Parachute adoption across HME workflows and facilities.
  • Support new owned HME launches, expansions, and migrations from fax or legacy processes.
  • Align HME growth initiatives with broader enterprise health system objectives.
• Health System Alignment
  • Maintain a strong understanding of health system clinical workflows and operational models.
  • Partner closely with Enterprise Health System Account Managers to ensure consistent account strategy.
  • Ensure HME performance supports enterprise retention, growth, and executive priorities.
• Success Metrics
  • Growth in orders fulfilled by health system owned HME providers.
  • Improvement in fulfillment rates, response times, and order conversion.
  • Increased adoption of Parachute workflows within HME organizations.
  • Executive satisfaction and retention of owned HME accounts.

Qualifications

• 5-8+ years of experience in Account Management, Sales, Customer Success, or Strategic Accounts.
• Experience working with health systems and or HME providers required.
• Familiarity with HME ERP systems such as Brightree or similar platforms.
• Strong understanding of health system operations and ability.
• Strong analytical skills with the ability to translate data into executive ready insights.
• Proven ability to manage complex stakeholder relationships across clinical, operational, and technical teams.
• Comfortable operating in a newly created role, bringing clarity, ownership, and momentum in an environment with evolving processes and priorities.

Benefits

• Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums.
• Employer HSA Contribution: Company-funded contributions to your Health Savings Account.
• 401(k) Retirement Plan.
• Equity Incentive Plan.
• Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance.
• Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces.
• Flexible Vacation Policy.
• Summer Fridays: 5 additional Fridays off during the summer (separate from PTO).
• Home Office and Wellness Stipend.
• Monthly Internet Stipend.
• Annual Learning and Development Stipend.