[Hiring] Senior Account Manager @Superside

Role Description

Superside is hiring a Senior Account Manager to manage and grow a portfolio of core and growth-stage clients. You’ll own the customer experience end-to-end, driving renewals, maintaining account health, and ensuring consistent, high-quality delivery. This role combines client partnership and operational execution. You’ll work closely with Project Managers and leadership to keep accounts stable, aligned, and positioned for long-term growth.

• Own the end-to-end relationship for a portfolio of clients, ensuring retention and strong stakeholder trust.
• Manage renewals and support moderate growth opportunities within defined commercial frameworks.
• Guide Project Managers to ensure smooth delivery and consistent quality across engagements.
• Monitor account health, revenue performance, and provide forecasting inputs to senior leadership.
• Identify and resolve risks early, acting as the main point of escalation for your accounts.
• Translate customer goals into clear, structured creative programs.
• Use performance data and insights to support QBRs and renewal conversations.
• Maintain a strong understanding of Superside’s services to identify value-driving opportunities.
• Partner with cross-functional teams to ensure alignment on delivery and account strategy.

Qualifications

• 5+ years of experience in account management or client services within creative, digital, or professional services environments.
• Experience managing and retaining client accounts with ownership of renewals.
• Ability to lead commercial conversations within defined pricing and deal structures.
• Strong stakeholder management skills, with experience working with senior clients.
• Ability to balance strategic thinking with day-to-day execution.
• Experience working with cross-functional teams such as Project Managers and Producers.
• Comfort using data to inform account decisions and forecasting.
• Strong communication skills in English, with the ability to connect delivery to business outcomes.

Benefits

• Remote-first. Customer-led.
• Global team, local impact.
• High performance, low ego.
• Impact meets opportunity.
• Grow fast. Lead well.

Company Description

Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance. Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.

Learn more at superside.com

Diversity, Equity and Inclusion: We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.