[Hiring] Senior Account Manager @UnitedHealth Group

Role Description

Position in this function manages a designated account or group of accounts and serves as the primary relationship manager. Operates in a strategic business development role, championing various lines of business and articulating the value of Optum. Develops and fosters relationships and generates selling opportunities at both technical and strategic levels. Enables Optum to meet or exceed revenue projections and customer expectations through strategic account planning and execution.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Works with corporate level management of designated accounts to design and collaborate mutually beneficial goals to increase utilization of all services and programs.
• Works with customer and management to set annual goals by product line and strategize to increase utilization of all services and programs. Meet/exceed budget goals and ensure client satisfaction.
• Facilitates and leads customer-facing opportunities including formal business reviews, annual performance reviews, roundtables, etc. Responsible for establishing and maintaining contact and effective communication with all levels of designated accounts.
• Champions Optum’s various lines of business to the client – manages requirements, customization of programs, communication, prioritization and timing, and goal definition and measurement. Assists with training and education of internal and external customers as needed.
• Manages the internal communication of measurements of the client’s program including account metrics, KPIs, program status, Executive Sponsor reviews and upsell opportunities.
• Analyzes overall client performance, develops initiatives designed to grow the business in new areas, and drives organic revenue growth through the identification and development of new opportunities.
• Creates or utilizes existing tools including account profiles, communication vehicles, and strategic account plans.
• Works cross-functionally with all internal areas to resolve and track client service issues and solve problems. Champions client’s programs/initiatives. Serves as point of contact for issue resolution and problem solving.
• Works with all internal departments to manage account initiatives and deliverables and tracks national account initiatives. Utilization of various social media channels and industry publications to promote organizational strategic marketing efforts; includes following client websites, social media, and industry publications to keep current with emerging trends.
• Travel as needed to clients, conferences, events, etc. (up to 50%).
• Performs other duties as assigned by management.

Qualifications

• 5+ years of account management experience.
• 3+ years of experience with Pharmacy, Ancillary, Home Health, PPO, Workers Comp Bill Review, settlements and/or claims.
• 3+ years of upsell programs to clients or sales experience.
• 2+ years of experience managing performance guarantees for clients.
• 2+ years of experience performing presentations to clients and leadership.
• 2+ years of experience running client reports.
• 2+ years of experience data analysis.
• Proven solid project management experience (developing project plans, working with project teams, managing project timelines, driving project through completion).
• Intermediate to advanced experience with MS Excel (Pivot tables).
• Intermediate to advanced experience with MS Power Point, Word, Outlook.
• Ability to travel up to 50% of the time (average is below 25%).

Preferred Qualifications

• 3+ years of experience with workers compensation account management.
• 3+ years of pharmacy account management experience.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.