[Hiring] Senior Account Manager @Northern

Role Description

The Senior Account Manager will serve as the primary contact for a diverse portfolio of commercial clients across retail, professional services, manufacturing, pharma, and finance. In this role, you’ll be responsible for fostering long-term client relationships, delivering high-value marketing and digital solutions, and driving year-over-year growth within existing client accounts.

• Lead strategic engagements that position Northern as a trusted advisor to our clients.
• Leverage tactics such as thought leadership, executive engagement, annual and quarterly business reviews, and cross-functional collaboration to identify and unlock new opportunities.
• Carry quarterly sales targets focused on expanding existing client relationships through strategic initiatives, solution expansion, and partner collaboration.
• Play a key role in onboarding new clients, leading strategic proposals and presentations, and supporting cross-functional collaboration with PMO, Delivery, and Sales teams at Northern.

Qualifications

• 6+ years of experience in consultative sales, business development, or revenue-focused account management within an integrated marketing, digital, or creative agency.
• Post-secondary education in marketing, communications, advertising, public relations, or business.
• Strong background managing professional client relationships across commercial sectors such as retail, professional services, manufacturing, pharma, or finance.
• Proficiency in GSuite; experience with project management tools is an asset.
• Familiarity with digital platforms such as Adobe Experience Manager/Adobe Commerce, Salesforce, Drupal, or WordPress.

Requirements

• Demonstrated success growing existing client relationships and achieving revenue or sales targets through strategic account management.
• Experience leading strategic account planning, executive stakeholder engagement, and QBR/ABR presentations.
• Proven ability to manage complex projects, budgets, and client expectations while maintaining a high level of professionalism.
• Experience delivering and supporting digital marketing & analytic solutions that drive measurable business results.
• Demonstrated experience leading persuasive pitch presentations, contract negotiations, and RFP responses, with a proven track record of shaping and closing complex solutions.
• Excellent relationship management skills with the ability to listen, empathize, and communicate clearly.
• Ability to travel within North America; valid passport required.

Benefits

• Benefits plan, including a Health Spending Account
• Wellness Program & LifeWorks EAP
• Fitness Reimbursement Program
• Vet Care Program
• RRSP Matching
• Profit-Sharing Performance Bonuses
• Endless Professional Growth Opportunities
• Delicious Meals & Company Social Events
• Free Onsite Parking
• Referral Bonus Program
• Flexible work environment - so you can work where & when you work best
• Allowance to help set up home office