.png?1697808860)
[Hiring] Sales Support Specialist @Twilio
Mar 26, 2025 - Twilio is hiring a remote Sales Support Specialist. 💸 Salary: 66,700 cad - 83,400 cad. 📍Location: Canada.
Role Description
Twilio is looking for a Sales Support Specialist to join the Communications Strategic Sales team. We’re looking for a hungry and ambitious individual who has a passion for communications, desire to deliver positive customer outcomes, and wanting to be a part of a world-class sales organization. The Sales Support Specialist will primarily be focused on operational aspects in support of an AE. This individual is ‘the glue’ between many different functions within the organization, assisting Account Executives with numerous activities and processes along the entire sales cycle.
- Assist with Pricing and Deal workflows
- Prepare Pricing and Deal Structure, use and master internal pricing tools
- Order Form: Creation, amendments, and execution (signatures): Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct
- Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc
- Oversee and maintain CRM records
- Account Data/Ownership queries: Account consolidation, SID movements
- Updating account, opportunity, contact, and lead level data
- Be an Internal liaison for creating and submitting requests and following up through resolution on them, including but not limited to: Billing, DSO, Legal, Security Questionnaire, Collections/Credit Memos/Credit Check, Carrier Relations, Support Tix
- Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork are completed and represented accurately.
- Provide Customer support: Willingness and ability to hop on customer calls along with an AE to explain and present on aspects related to above
- Preparation for sales meetings and conducting AE research (<10% of time)
- Creation and maintenance of team-level tracker for all cross-functional challenges and asks and actively working with Regional Leader and frontline leadership to follow up and resolve them
Qualifications
- 2+ years of sales, customer success, or account management experience
- Results driven, detail oriented, and dedicated individual who is excited for the opportunity to fuel an already successful organization and sales team.
- Collaborative approach, a “can do” attitude and relentless in pursuing goals and solving problems.
- Basic understanding of how different functions within an enterprise organization operate (enterprise-level understanding of how a biz operates)
- Ability to advocate for customer internally with cross-functional stakeholders
- Extreme attention to detail on written and verbal communications
- Extremely organized and above average proficiency and operational excellence in spreadsheets, doc and presentation creation
- Ability to prioritize and multi-task
- Knowledge in CPaaS and telecom is a plus
- Bachelor's Degree or equivalent years of experience required.
Requirements
- This role will be remote and based in Canada.
Benefits
- Competitive pay
- Generous time-off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
- Offerings vary by location
Similar Remote Jobs
More jobs at Twilio
-
Sales / Business $203,100 - $298,600 USAMar 29, 2025
-
Customer Service $115,100 - $159,700 USAMar 29, 2025
More Sales / Business jobs
-
Sales / Business up to $100,000 USAMar 30, 2025 -
Sales / Business uncapped commission earnings CanadaMar 30, 2025 -
Sales / Business 100% commission-based pay CanadaMar 30, 2025
More jobs in Canada
-
Sales / Business 100% commission-based pay CanadaMar 30, 2025
-
Sales / Business commission-based compensation CanadaMar 30, 2025
-
Sales / Business uncapped commission earnings CanadaMar 30, 2025
Kickstart Your Job Search
Unlock 54,755 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
66,700 cad - 83,400 cad
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
