[Hiring] Sales Operations Specialist @Decentralized Masters

Role Description

The Sales Operations Specialist is responsible for ensuring the sales organization operates with speed, accuracy, visibility, and accountability. This role owns the day-to-day execution and optimization of the sales tech stack—primarily HubSpot—so that Membership Directors (MDs), Setters, and Sales Leadership can focus on selling, not admin.

This is a hands-on, systems-focused role, not a people manager. You will work closely with Sales Leadership, Marketing, Fulfillment, and Data to maintain clean pipelines, automate workflows, enforce process discipline, and deliver reliable reporting.

At Decentralized Masters, Sales Ops is mission-critical. This role directly impacts close rates, cash collection, forecasting accuracy, and the overall scalability of the revenue engine.

Key Responsibilities

• CRM Ownership & Sales Systems
  • Own accuracy of HubSpot CRM configuration: pipelines, deal stages, properties, workflows, and permissions.
  • Ensure every lead, deal, and contact has correct lead status, lifecycle stages, ownership, and next steps.
  • Maintain strict data hygiene standards (identifying/merging duplicates, no stale deals, missing properties, or broken workflows).
  • Enforce CRM usage standards across Setters and MDs.
• Sales Automation & Workflow Management
  • Build and maintain automation for:
    • Lead routing and assignment
    • Task creation and follow-ups
    • Deal stage progression
    • Call outcomes and disposition tracking
  • Reduce manual admin work for sales reps wherever possible.
  • QA all automations to ensure reliability and compliance.
• Pipeline, Forecasting & Reporting
  • Maintain accurate, real-time visibility into:
    • Pipeline value and velocity
    • Close rates and conversion metrics
    • DPL (Deals Per Lead), APS, and other core KPIs
  • Build and maintain sales dashboards for leadership.
  • Support forecasting and revenue reporting in collaboration with Finance and Data teams.
• Sales Tools & Integration
  • Manage and support integrations between HubSpot and:
    • Dialers (e.g., Aloware)
    • Calendars and scheduling tools
    • Payment platforms (e.g., Whop)
    • Analytics and BI tools
  • Troubleshoot system issues and coordinate fixes with internal tech or third-party vendors.
• Process Enforcement & Enablement
  • Translate sales process changes into CRM logic and automation.
  • Partner with Sales Leadership to ensure systems reinforce desired behaviors.
  • Create and maintain SOPs for sales roles, systems, and workflows.
  • Act as the point person for Sales Ops requests, improvements, and bug fixes.
  • Support and respond to Sales Ops requests submitted via Slack channels.
• Compliance & Data Integrity
  • Ensure CRM processes align with internal compliance standards (FTC/SEC-aware language, disclaimers, documentation).
  • Maintain audit-ready records for sales activity and deal history.
  • Partner with Security/IT on access control and data governance.

Qualifications

• 2–5+ years in Sales Operations, RevOps, or CRM Administration
• Hands-on experience with HubSpot or similar CRM (required)
• Mid–Senior level Sales Operations experience
• Strong background in sales automation and workflow design
• Experience supporting high-ticket or complex sales cycles preferred

Skills & Attributes

• Highly systems-oriented and detail-driven
• Strong understanding of sales metrics and funnels
• Comfortable working cross-functionally with Sales, Marketing, Fulfillment, and Data
• Proactive problem-solver who spots issues before they become revenue problems
• Clear communicator who can translate business needs into system logic

Bonus (Nice to Have)

• Experience in high-growth, remote-first environments
• Familiarity with Whop, Aloware, or BI tools
• Exposure to compliance-heavy industries (finance, education, crypto, etc.)

Benefits

• Competitive compensation
• Remote-first culture with a globally distributed team
• Opportunity to own the organic growth engine of a fast-scaling DeFi brand
• Access to cutting-edge tools, data, and creative freedom to innovate
• A values-driven company culture that rewards results, autonomy, and excellence