[Hiring] Sales Operations Manager @Net at Work

Role Description

The Sales Operations Manager is a key leader responsible for optimizing sales processes, managing sales and partner commissions, driving data-driven decision-making, and ensuring operational efficiency within the sales organization. This individual will be the process owner for the entire sales and partner commissions process, from plan definition and communication to bi-monthly execution, ensuring accuracy, transparency, and alignment with business objectives.

This role requires a strategic, analytical, and collaborative leader who can work across departments to enhance sales performance, streamline workflows, and implement technology-driven solutions. As a trusted partner to sales leadership, this individual will leverage data, automation, and AI to drive revenue growth, improve forecasting accuracy, and ensure sales teams have the tools and insights they need to succeed.

Job Responsibilities

• Sales & Partner Commissions Management
  • Own and manage the entire sales and partner commissions process, from plan definition and communication through bi-monthly execution.
  • Ensure accurate and timely commission calculations in alignment with company policies and incentive structures.
  • Collaborate with finance, sales leadership, and operations to define, refine, and optimize commission structures.
  • Communicate commission plans and updates effectively to stakeholders, ensuring transparency and clarity.
  • Monitor and improve commission processes to enhance efficiency, reduce errors, and ensure compliance.
• Sales Process Optimization & Revenue Operations
  • Identify gaps, inefficiencies, and bottlenecks in the sales process and develop solutions to improve sales productivity.
  • Standardize, document, and enhance sales workflows, proactive sales activity management, and proposal development.
  • Implement AI and automation technologies to streamline sales operations, reduce administrative burden, and accelerate deal velocity.
  • Support forecasting, quota setting, and activity management to optimize sales team performance.
  • Drive CRM optimization and automation to ensure data accuracy and improve visibility.
• Sales Analytics, KPI Management & Reporting
  • Develop and manage sales performance dashboards and KPI tracking to provide real-time insights to leadership.
  • Use Power BI, Tableau, or similar tools to create clear and actionable sales reports.
  • Deliver regular reports and presentations to senior leadership, providing insights into sales performance, trends, challenges, and opportunities.
  • Identify trends and opportunities through data analysis to drive revenue growth and improve operational efficiency.
  • Serve as the primary data steward for sales, ensuring that teams can access the insights they need to make informed decisions.
• Cross-Functional Collaboration & Sales Enablement
  • Act as a bridge between sales, finance, marketing, and operations, ensuring alignment on sales goals and execution strategies.
  • Build strong relationships with sales leadership, account executives, and partner teams to enhance collaboration and efficiency.
  • Ensure seamless communication and issue resolution across sales and operational teams.
  • Champion a customer-service-oriented approach within the sales operations function to support sales teams effectively.

Qualifications

• 7+ years of experience in sales operations, revenue operations, or business operations in a fast-paced, high-growth environment, with at least 3 years managing commissions processes.
• Excellent Microsoft Excel skills and a very detail-oriented mindset.
• Ability to craft SQL queries to extract data from backend database tables.
• Proven ability to own and improve complex business processes, including end-to-end commission management.
• Demonstrated ability to navigate competing priorities and ensure alignment across multiple stakeholders in a fast-paced, matrixed environment.
• Demonstrated experience delivering measurable outcomes, including cost savings and operational improvements.
• Experience optimizing and managing CRM systems (e.g., Microsoft Dynamics) and sales enablement tools.
• Advanced proficiency in data visualization and BI tools (e.g., Power BI, Tableau) to track metrics and create actionable reports.
• Strong analytical and problem-solving skills, with experience driving data-driven decision-making in sales organizations.
• Exceptional interpersonal skills with the ability to build trust and influence at all levels of the organization.
• Demonstrated experience in forecasting, pipeline management, and sales performance analysis.
• Experience implementing AI, automation, and workflow optimization tools for sales efficiency is a plus.
• A bachelor’s degree in business, sales operations, or a related field is required.

Requirements

• This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function.

Core Competencies

• Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.
• Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.
• Promise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.
• Collaborative Integrator – Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.
• Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.
• Inspiring Coach – Help employees, clients, and partners using knowledge, expertise, experience, and situational fluency.

Benefits

• Base salary range: $100,000 to $120,000.
• This position is also eligible for a bonus in accordance with the terms of the Company's plan.
• Health and Welfare (Medical, Dental, Vision)
• Accident, Critical Illness, and Hospital Indemnity
• Employee Assistance Program (EAP)
• Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• Flexible Spending Accounts
• Transportation and Parking Accounts
• Health Savings Accounts (with company contribution)
• Retirement Planning (401k with matching contribution)
• Legal Benefits
• Identity Theft Protection
• Pet Insurance
• Wellness Program Offerings
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
• 8 Paid Holidays per year, including 1 floating holiday.