[Hiring] Sales & Operations Manager @Reflaunt

Role Description

We are seeking a detail-oriented and commercially driven Senior Executive – Sales & E-commerce Operations to manage and optimise the day-to-day performance of Reflaunt-powered resale platforms. This is a cross-functional role at the intersection of digital merchandising, partner management, operational execution, and AI-enabled workflows. You will play a key role in leveraging data and emerging technologies to drive efficiency, improve catalogue quality, and unlock growth opportunities. The ideal candidate is analytical, tech-savvy, and solution-oriented, with the ability to work across stakeholders while continuously identifying smarter, more scalable ways of working.

Tasks

• E-commerce Merchandising
  • Own and optimise online merchandising across categories, brands, and resale programs
  • Manage product onboarding, categorisation, tagging, and content accuracy
  • Ensure accurate product lifecycle status (active, hotlist, markdown, rejected, etc.)
  • Monitor stock availability, pricing, and sell-through performance
  • Drive seasonal drops, launches, and trading initiatives
  • Identify gaps, risks, and opportunities impacting sales and customer experience
  • Leverage AI-enabled tools to enhance catalogue quality, content enrichment, and merchandising efficiency
• Sales & Partner Operations
  • Manage day-to-day coordination with assigned brand partners
  • Drive partner onboarding and ensure ongoing operational alignment
  • Track and resolve issues related to cancellations, returns, stock sync, and catalogue errors
  • Share regular performance insights and actionable recommendations with partners
  • Ensure adherence to Reflaunt processes and SLAs
  • Use data and AI-driven insights to proactively identify partner growth opportunities
• Operations & Fulfilment
  • Oversee order flow and ensure smooth execution from listing to delivery
  • Coordinate with operations, logistics, and warehouse teams
  • Monitor inventory health and proactively flag discrepancies
  • Drive resolution of fulfilment-related issues impacting customer experience
  • Identify and implement process improvements, including automation and AI-led efficiencies
• Performance & Reporting
  • Own tracking of key KPIs: sales, conversion, sell-through, cancellations, and availability
  • Deliver weekly and monthly performance reports with actionable insights
  • Conduct ad-hoc analysis across categories, partners, and campaigns
  • Maintain dashboards and ensure data accuracy
  • Leverage AI tools and data models to identify trends, forecast performance, and recommend actions
• Cross-Functional Collaboration
  • Work closely with Operations, Tech, Commercial, and Marketing teams
  • Act as a key link between merchandising, partner needs, and operational execution
  • Support resolution of catalogue, pricing, and fulfilment issues
  • Contribute to building scalable, tech-enabled processes as Reflaunt grows

Qualifications

• 5-7 years of experience in e-commerce, sales operations, merchandising, or similar roles
• Experience with marketplaces or resale models is a plus
• Exposure to fashion, luxury, or sustainability-driven businesses preferred

Requirements

• Strong attention to detail and organisational skills
• Commercial mindset with understanding of e-commerce performance metrics
• Proficiency in Excel / Google Sheets (pivots, basic formulas)
• Strong communication and stakeholder management skills
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable working with AI tools and digital platforms to improve workflows and efficiency
• Curiosity and adaptability towards emerging technologies and automation
• Proactive, ownership-driven, and solution-oriented

Benefits

• Rare hybrid role with real creative and strategic authority — you own the product and the brand
• Work directly with the CEO and influence company direction from day one
• VC-backed company entering its next phase of growth — significant career upside
• Build meaningful technology with measurable environmental impact in the circular fashion economy
• Backed by Fashion for Good, the CEO of Balenciaga, and Madaluxe
• 100% remote with a collaborative, international team