[Hiring] Sales Operations Analyst @WorkWave

Role Description

WorkWave is seeking a highly analytical and results-driven Sales Operations Analyst to be a core driver of our revenue engine's efficiency and predictability. This role is responsible for transforming complex revenue data into clear, actionable insights and recommendations that support our entire Go-To-Market (GTM) leadership team. The ideal candidate will be an expert in data modeling, live in Excel and BI tools, and play a key role in annual planning, performance measurement, and providing high-urgency strategic analysis for the CRO, CEO, and Board.

WHAT YOU'LL DO:

• Data Analysis & Insights:
  • Analyze core metrics (pipeline health, bookings, retention/churn, product usage, and ARR trends) to identify risks, opportunities, and performance drivers.
  • Perform detailed cohort, segmentation, and funnel analysis.
• Reporting & Dashboarding:
  • Own the creation and maintenance of executive-level dashboards (Salesforce, Looker/Tableau, or equivalent).
  • Produce weekly business reviews, monthly KPI reports, and materials that support the C-level and Board reporting process.
• Forecasting & Modeling:
  • Support the bookings forecast process and ensure sales data integrity within the CRM.
  • Maintain and refine predictive models for capacity planning, rep productivity, territory performance, and support quota-setting exercises.
• Cross-Functional Reporting Support:
  • Partner with Sales Management, Marketing Ops, CS Ops, and Product Ops to unify data sources and workflows (Salesforce, Pendo, Gainsight, Marketo, Snowflake, etc.).
  • Ensure consistent data definitions and reporting standards across functions to support end-to-end funnel attribution.
• Annual and Quarterly Planning:
  • Provide data-driven insights to support annual and quarterly GTM initiatives, including quota-setting, territory modeling, and headcount planning.
• Process Measurement & Optimization:
  • Measure the impact of new processes and enablement programs.
  • Track KPI performance, identify GTM process breakdowns, and recommend operational changes to enhance efficiency and productivity.
• Ad-hoc Executive Analysis:
  • Respond quickly to high-urgency requests from the VP of RevOps, CRO, and CFO with clean, accurate deep dives on win rates, product sales performance, ASP, churn drivers, and related strategic topics.

Qualifications

• Bachelor’s degree in Business, Finance, Business Analytics, or related field.
• 5-7+ years of experience in Sales Operations, Revenue Operations, FP&A, or Business Analytics.
• Expert-level proficiency in Excel/Google Sheets (index/match, nested logic, pivot tables, scenario modeling).
• Proficiency in Salesforce reporting and Business Intelligence (BI) tools (e.g., Looker, Tableau, PowerBI, SQL, Python).
• Strong understanding of core SaaS metrics (ARR, NRR, CAC/LTV, pipeline conversion rates).
• Demonstrated ability to translate complex data into clear narratives and present findings to senior leadership.
• High attention to detail, comfort working with large datasets, and a proven ability to execute quickly in a fast-paced environment.
• Ability to travel (10%).

Requirements

• Prior experience supporting sales organizations with complex, multi-product solution offerings.
• Familiarity with enterprise software or subscription business models.
• Experience with advanced RevTech tools like SalesForce, Tableau, PowerBI, Pendo and Gainsight.

Benefits

• Employees can expect a robust benefits package, including health and dental and 401k with company match.
• Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays.
• Up to 4 weeks paid bonding leave.
• Tuition reimbursement.
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• 24/7 access to virtual medical care with Teladoc.
• Quarterly awards based on peer nominations.
• Regional discounts and perks.
• Opportunities to participate in charitable events and give back to the community.