[Hiring] Sales Engineer @PublicSquare
Feb 16, 2025 - PublicSquare is hiring a remote Sales Engineer. 💸 Salary: unspecified. 📍Location: USA.
Role Description
As a Payments Sales Engineer within PublicSquare's Payments Platform team, you will serve as a trusted advisor to our sales team and merchants, ensuring a smooth and efficient integration, testing, and go-live process for PublicSq. Payments. You will work closely with sales, engineering, and merchant onboarding teams to guide merchants through the technical requirements of our payment solutions—including credit/debit card processing and ACH.
This role is ideal for someone who thrives in a collaborative environment, enjoys problem-solving, and can simplify technical payment integrations into clear, actionable solutions for merchants.
- Acting as a trusted technical advisor, guiding merchants through the integration of PublicSquare Payments.
- Collaborating with the sales team to support merchants in technical discussions, answering questions about payment processing, security, and platform compatibility.
- Assisting merchants with testing, troubleshooting, and deployment to ensure a seamless onboarding experience.
- Working closely with engineering to relay merchant feedback and identify improvements to our payment solution.
- Maintaining active communication with processing banks to troubleshoot issues and ensure regulatory compliance.
- Providing technical documentation and merchant guides to support smooth integrations.
- Leading merchant check-ins and status calls to address technical concerns proactively.
- Managing multiple merchant integrations simultaneously, ensuring deadlines are met.
Qualifications
- Excellent problem-solving skills, with the ability to break down complex issues and provide clear solutions.
- Strong communication and interpersonal skills, with a talent for explaining technical concepts to non-technical stakeholders.
- Customer-focused mindset, ensuring merchants have a positive experience integrating our payments solution.
- Highly organized and detail-oriented, able to manage multiple projects simultaneously.
- Adaptability in a fast-paced environment, responding to challenges with a solutions-oriented approach.
- Team player mentality, working cross-functionally with sales, engineering, and product teams.
- Proactive and self-motivated, taking initiative to improve processes and support merchants effectively.
Requirements
- Familiarity with payment processing, merchant onboarding, and e-commerce platforms like BigCommerce, Magento, WooCommerce, Shopify, and NetSuite.
- Understanding of API integrations, webhooks, and payment gateways is helpful.
- Ability to work with developer documentation and assist in troubleshooting merchant setups.
Benefits
- The company covers 100% of the premiums for Medical, Dental, Vision, and Life Insurance, with some plans including an HSA with a company contribution.
- 401(k) with a 100% employer match up to 4%.
- Generous Paid Time Off and Paid Holidays.
- Paid Parental Leave and a $5,000 Baby Bonus when you grow your family.
- Discounts on our brands.
- Rewards and recognition bonuses.
- Ability to respectfully express your views, even on sensitive topics.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Feb 16, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
