[Hiring] Sales Development Representative Team Leader @iScale Solutions

Role Description

This is a remote position.

• Team Leadership: Mentor, motivate, and guide SDRs to foster a high-performance, collaborative culture. Conduct weekly stand-ups, performance reviews, and 1:1 coaching sessions. Provide onboarding for new SDRs to ensure alignment on Esker’s tools, messaging, and goals.
• Performance Management: Set and track KPIs (calls, emails, qualified meetings, SQLs). Monitor pipeline progress, responsiveness, and activity quality. Quickly address shortfalls and realign team focus.
• Strategy Implementation & Optimisation: Work closely with Sales Managers and Marketing to fine-tune outreach strategies, messaging, cadences, and scripts. Analyse performance data to pinpoint and apply process improvements.
• Hands-On Contribution: Maintain a quota of inbound leads & outbound outreach—calls, emails, video calls—to ensure lead generation continues alongside leadership duties.
• Cross-Functional Collaboration: Partner with Marketing for feedback on inbound lead quality and prioritisation. Ensure seamless lead handoff to BDM’s and partners, tracking results and outcomes.
• Reporting & Analysis: Deliver weekly/monthly dashboards on activity, pipeline volume, and outcomes. Use insights to advise management and refine team strategy.

Qualifications

• Strong leadership and coaching capability
• Performance management and performance development skills
• Strong sales skills in outbound telesales environment
• Outstanding communication in English – verbal and written
• Organised with good time management
• Accuracy and attention to detail
• Self-starter – able to work autonomously
• Problem solver – proactive in identifying and addressing issues
• Adaptable and comfortable in fast paced, scalable environments
• Team Player – collaborates well in matrix organization structure
• Digitally savvy including AI
• Data-driven mindset
• Familiar with CRMs (eg Salesforce) sales engagement tools (SalesLoft, Sales Navigator, LinkedIn, Qualified) and reporting

Requirements

• Completion of Higher Secondary Education
• Completion of relevant Tertiary Degree preferred
• Proven success as an SDR or in sales development – ideally with a strong track record in outbound prospecting
• At least 1-2 years in a player-coach or supervisory role managing individual contributors in remote locations
• Experience in selling / dealing with financial software solutions highly regarded