[Hiring] Sales Development Representative @Lucidya

Role Description

Every deal our Inside Sales team closes starts with a conversation - and that conversation starts with you. We are starting up a brand-new Inside Sales function at Lucidya, and the SDR team is its engine. Your work directly determines the quality and volume of opportunities our Account Executives can pursue. Without a pipeline, there is no revenue. Without great qualification, there are no great deals.

As an SDR, you will be the first person a potential customer speaks to from Lucidya. You will:

• Research markets and identify companies that have a genuine need for CX intelligence.
• Reach out with purpose and confirm whether they are the right fit.
• Book meetings and build the foundation of a sales team.

This is an outbound-first role. You will be proactive, creative, and persistent. If you want a front-row seat to how a high-performing sales team is built from scratch - and want your contribution to be visible from day one - this is it.

Qualifications

• 1 to 3 years of experience in a sales, business development, or customer-facing role - SDR experience in SaaS is a strong plus.
• Natural curiosity about how businesses work and their problems.
• Comfortable with cold outreach.
• Organised and consistent in outreach cadences.
• Strong writing skills for clear, direct, and personalised messages.
• Ability to take rejection as data and adjust accordingly.
• Team player who communicates openly with AEs and improves the handover process.
• Familiarity with CRM tools and sales engagement platforms is a plus.
• Arabic language fluency is a must for engaging prospects in the region.

Requirements

• Research target accounts and identify the right contacts across mid-sized companies in sectors like retail, financial services, media, and healthcare.
• Execute outbound prospecting across channels - email, phone, LinkedIn, and beyond - with relevant messaging.
• Qualify prospects using defined criteria: right company profile, confirmed pain, correct stakeholder, and readiness to engage.
• Convert qualified prospects into booked meetings for Inside Sales Account Executives with thorough context and handover notes.
• Manage outreach cadences with discipline, track responses, and follow up on warm leads.
• Maintain clean, accurate records in the CRM at all times.
• Work closely with Inside Sales AEs to align on target accounts and share market feedback.
• Test and iterate outreach strategies, treating prospecting as a craft.
• Feed market insights back into the team regarding objections, messaging, and responding segments.
• Be responsible for outcomes: qualified meetings, pipeline created, and accuracy of information passed along.

Company Description

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations.

Hiring Process

• Screening call with Talent Acquisition
• Interview with Head of Inside Sales
• Case study presentation
• Culture fit call
• Offer