[Hiring] Sales Development Representative @Metro Vein Centers

Role Description

We’re hiring a Sales Development Representative (SDR) - internally named, Patient Intake Coordinator, with experience in medical call centers, front desk patient scheduling, or insurance-based sales. You’ll serve as the first voice a patient hears , managing phone conversations with empathy and urgency while verifying insurance, overcoming objections, and securing appointments across our 60+ clinics.

As a Patient Intake Coordinator , your mission is to connect with prospective patients, bring clarity to their symptoms and treatment options, and confidently guide them to book a vein evaluation and ultrasound. You are the frontline driver of new patient growth, ensuring every interaction is patient-first, educational, and action-oriented.

Success in this role requires:

• A deep understanding of healthcare workflows
• Confidence navigating insurance barriers
• Prior experience converting calls into booked visits

If you’ve worked in a medical practice, urgent care center, or dental front desk—and know how to guide patients, ask the right questions, and document accurately in EMRs—this is for you.

Qualifications

• Bilingual in Spanish and English (priority given to candidates with this skill)

Requirements

• Serve as the first point of contact for new patient leads
• Proactively connect with patients via inbound and outbound phone calls, email, and text
• Build rapport, answer questions, and guide patients to book consultations at over 60 nationwide clinics
• Communicate insurance coverage and payment options clearly to minimize booking barriers
• Verify insurance, initiate authorization requests, and manage CRM/EMR documentation
• Troubleshoot patient concerns and tailor your messaging to improve conversion rates (CVR)
• Collaborate with internal teams to ensure a seamless handoff to clinical care
• Continuously refine your approach based on feedback and performance data

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)

Compensation & Schedule

• Base Pay: $25/hour
• On-Target Earnings (OTE): $65,000–$75,000 annually (includes base + commission)
• Schedule: Full-time | Includes evenings and one weekend day

What Success Looks Like

Your performance will be measured by:

• Activity & Productivity: Maintain high engagement by making and taking up to 100 calls per day.
• Appointment Booking: Consistently book 10 to 15 evaluations with an ultrasound (U/S) per day.
• Conversion Performance: Achieve a 55%+ conversion rate on qualified calls.
• Operational Excellence: Deliver a consistent, patient-first experience aligned with QA guidelines and document 100% of interactions accurately in CRM/EMR systems.
• Speed and efficiency in response times and follow-up
• Patient satisfaction scores (NPS, direct feedback)

What You’ll Bring

• Drive & Resilience: A competitive work ethic and a "productivity mindset". You should be energized by scoreboards and metrics, with a high resilience to rejection.
• Sales Execution: Strong persuasion and objection-handling skills. You are comfortable "controlling a conversation" and moving a patient from initial interest to a scheduled visit.
• Operational Discipline: The ability to navigate multiple tools (CRM, EMR, and phone systems) simultaneously with high attention to detail under pressure.
• Coachability: A commitment to growth, with the ability to act on coaching and feedback quickly to improve performance.
• Background Preference: Experience in sales (e.g., cold calling) or high-volume service environments (e.g., military or hospitality) is highly valued.
• Bilingual in Spanish is a plus