[Hiring] Reservation Sales Agent @Mountain Time Vacation Rentals LLC

Role Description

As a Reservation Sales Agent at Mountain Time Vacation Rentals, you will lead the Guest Experience and Owner Relations department. Your primary responsibility is to ensure our guests have an exceptional experience from the moment they inquire about our vacation homes. You'll build relationships with guests and owners through various communication channels and lead funnels, such as phone, text, web chat, and email. You will be the guiding voice for guests when booking one of our 175+ vacation homes and liaison for owner questions and inquiries.

• Execute our innovative sales strategies to surpass revenue and sales targets, continually optimizing approaches to drive growth.
• Work with our Sales Manager to drive the sales effort, meeting clear sales objectives and offering ongoing support to guests and homeowners to ensure goals are not just met but exceeded.
• Leverage our lead funnel software (Track Pulse) to effectively convert Guest Leads into Bookings and owner Leads into Clients.
• Manage the sales pipeline to facilitate the conversion of leads into loyal repeat guests, ensuring meticulous follow-up and nurturing of client relationships.
• Assist guests before, during, and after their stay to address issues promptly and ensure 5 Star Reviews.
• Establish and nurture transparent communication channels with property owners, addressing concerns promptly and professionally. Maintain open dialogue to address inquiries and feedback, ensuring a high level of owner satisfaction.
• Execute department strategies to retain existing property owners.
• Swiftly address guest concerns and complaints, proactively seeking effective solutions to maintain high levels of satisfaction. Implement robust systems for collecting and analyzing guest feedback, driving continuous improvements to elevate the guest experience.

Qualifications

• 2+ years recent experience in sales, hospitality, front desk, hotel and/or call centers
• Familiar with lead tracking software and lead funnels
• Must have high speed WIFI, quiet professional workspace

Requirements

• Schedule Tuesday-Saturday, 8a-5p, may vary by season
• The ability to solve practical problems and interpret various instructions is necessary.

Benefits

• Up to $55K per year based on experience
• Full time 40 hours per week
• $5,000+ Commission Bonus Program
• Healthcare/Vision/Dental Benefits
• Friends and Family Vacation Rental Discounts
• 2 Weeks Accrued Paid Leave (PTO)
• Accrued sick time
• Sales bonus program
• Profit Sharing Plan Up to $3,200