[Hiring] Renewal Manager @Referral Board

Role Description

Elastic, the Search AI company, is seeking a Renewals Manager (Individual Contributor) to oversee enterprise customer renewals and drive long-term retention and growth. This individual contributor role is a key part of our customer success organization, focused on ensuring timely renewals, identifying upsell opportunities, and reinforcing Elastic’s value with our largest customers.

What You Will Be Doing

• Manage a portfolio of enterprise customer accounts, engaging proactively a minimum of 180 days before renewal to secure continued partnerships.
• Drive the complete renewal cycle — from forecasting and negotiation to closure — ensuring a seamless customer experience.
• Identify and qualify expansion and upsell opportunities during renewal discussions, collaborating with account executives and customer success managers as needed.
• Build trusted relationships with customer stakeholders and articulate the ongoing value of Elastic’s AI-powered search solutions.
• Communicate renewal status, risk, and forecast updates with precision in Salesforce (SFDC) and other reporting tools.
• Partner cross-functionally with sales, legal, operations, and customer success to streamline processes and resolve challenges swiftly.
• Stay informed on new product capabilities to educate customers on the evolving Elastic value proposition.

Qualifications

• Proven success managing enterprise renewals or account portfolios in a SaaS subscription environment.
• Deep understanding of renewal and retention processes, including forecasting, risk mitigation, and negotiation.
• Excellent communication and relationship-building skills across technical and executive audiences.
• Ability to independently manage multiple renewal cycles and prioritize strategic engagements effectively.
• Knowledge of Salesforce (SFDC) and data management best practices.
• A customer-focused mindset with a proactive approach to creating value and identifying growth opportunities.
• Passion for technology, analytics, and open source solutions.

Bonus Points

• Prior experience in a renewals-specific or enterprise account management role.
• Familiarity with Enterprise Search, Log Analytics, Security, APM, or Cloud solutions.
• Experience working in a data-driven, cross-functional environment with strong commercial ownership.

Benefits

• Competitive pay based on the work you do here and not your previous salary.
• Health coverage for you and your family in many locations.
• Ability to craft your calendar with flexible locations and schedules for many roles.
• Generous number of vacation days each year.
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service.
• Up to 40 hours each year to use toward volunteer projects you love.
• Embracing parenthood with a minimum of 16 weeks of parental leave.