Back to Remote jobs >
Sales / Business
Renewal Manager
@Penbrothers
[Hiring] Renewal Manager @Penbrothers
Apr 05, 2025 - Penbrothers is hiring a remote Renewal Manager. đź’¸ Salary: unspecified. đź“ŤLocation: Philippines.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Renewal Manager is responsible for owning all pre-renewal processes to ensure efficient and seamless execution of renewal invoices. This role collaborates closely with Customers, Retail Engagement Managers, Account Directors, and Sales Ops to manage a busy pipeline of renewals, proactively mitigate risks, and ensure a seamless and positive customer experience.
Work hours:
- Monday - Friday, 8AM - 4PM PST (11PM - 7AM MNL Time)
Work set-up:
- Remote
What you'll do:
- Work with cross-functional teams to identify the appropriate customer contacts for renewals
- Send renewal quotes to customer contacts
- Work with customer teams to secure all renewal related purchase orders (POs)
- Serve as the main point of contact for all renewal-related questions
- Prepare co-termed renewal analysis if received notification from customer/REM that the accounts plan to co-term in the near future
- Obtain active license reports from the cloud (CAM Inventory Export) and filter for software licenses
- Compare the license report with NetSuite (NS) to identify and resolve variances
- Check Salesforce (SFDC) for renewal software pricing and confirm whether the account has a co-term date and correct uplift percentage
- If the customer expresses concerns, escalate the issue to REM and AD; legal review may be required for quote language updates
- Create renewal opportunities and collaborate with Sales Ops to create quotes, ensuring alignment of pricing, quote term, billing address, etc.
- Proactively follow up with customers for POs to streamline the handoff to the billing/collections team for final processing
- Escalate delays in obtaining renewal POs to the Account and Collection teams
- Manage a high-volume renewal pipeline, ensuring timely follow-ups and execution alongside ADs and REMs
- Provide an exceptional customer experience through thorough and prompt responses to all inquiries
- Track and report on renewal progress, identifying bottlenecks and opportunities for process improvement
- Ability to comfortably discuss the renewal process along with challenges and opportunities for improvement with customers, often executive level stakeholders
- Ability to identify appropriate communication medium to move swiftly towards resolution, e.g. email vs phone call
- Flexibility to join calls, periodically at times outside of one’s own traditional working hours, to accommodate customers’ time zones and schedules
Qualifications
- Proven experience in contract renewals, customer success, or sales operations in a SaaS or tech environment
- Proven experience in project management and in a SaaS or tech environment
- Above average Excel skills
- Strong understanding of billing, licensing, and renewal processes in NetSuite, Salesforce, and other relevant tools
- Excellent communication and relationship-building skills, particularly with executive-level stakeholders
- Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving renewal roadblocks
- Ability to manage multiple renewal cycles simultaneously, ensuring efficiency and accuracy
- Comfortable working cross-functionally with Sales, Legal, Finance, and Customer Success teams
- Attention to details is needed when analyzing and comparing data from different systems such as Salesforce, Netsuite, etc
Hiring Process
We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.
Benefits
- At Penbrothers, we are obsessed with creating positive employee experiences
- Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience
- Employee as our biggest asset: We are genuinely invested in our people’s career and welfare
- Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home
- Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth
Similar Remote Jobs
More jobs at Penbrothers
-
Customer Service unspecified PhilippinesApr 05, 2025
-
Sales / Business unspecified PhilippinesApr 04, 2025
More Sales / Business jobs
-
Sales / Business base + commissions + bonuses USAApr 09, 2025
-
Sales / Business $280,000 - $300,000 in ca, $270,000 - $290,000 elsewhere USAApr 09, 2025
More jobs in Philippines
-
Design ₱60,000–₱75,000/month PhilippinesApr 09, 2025 -
Marketing unspecified PhilippinesApr 09, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 54,597 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| đź“Ť | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
đź’¸
unspecified
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Apr 05, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
