[Hiring] Referral Channel Partner Director @Solutions by Text

Role Description

The Referral Channel Partner Director (ARM) owns and scales SBT’s referral partner ecosystem, focusing on driving adoption of SBT’s compliant messaging and payments platform within accounts receivable workflows and generating sales leads for SBT Sales.

This role is responsible for managing the full partner lifecycle—from onboarding and enablement through performance management and expansion—while serving as the primary point of contact for assigned referral partners.

The Director works closely with Sales and internal stakeholders to support partner-sourced opportunities, improve partner experience, and influence product and program enhancements based on partner feedback.

Key Responsibilities

• Serve as the primary relationship owner for a portfolio of referral partners, acting as a trusted advisor and escalation point.
• Lead partner onboarding and enablement, including training, go-to-market alignment, and ongoing education on SBT’s compliant messaging and payments capabilities.
• Monitor partner performance, platform usage, and customer health to identify risk, growth opportunities, and expansion paths.
• Collaborate closely with Sales to support partner-led adoption, retention, and revenue expansion through co-selling motions.
• Maintain accurate partner and opportunity records in Salesforce and related systems to support forecasting and performance visibility.
• Manage, when it occurs, conflict between channel and direct sales.

Cross-Functional Impact

This role works cross-functionally with:

• Sales
• Product
• Other Partner Programs

to align partner capabilities with customer needs, reinforce consistent go-to-market execution, and strengthen SBT’s broader partner ecosystem.

Qualifications

• 5+ years of experience in Customer Success, Partner/Channel Management, or Account Management within SaaS or fintech environments.
• Proven experience supporting reseller, referral, or indirect sales models.
• Strong understanding of messaging technologies, payments, or financial services ecosystems.
• Excellent communication, relationship-building, and cross-functional collaboration skills.
• Hands-on experience with Salesforce and able to lead adoption of a chosen partner-related tool.

Requirements

• Adhere to the Company's Code of Conduct/Ethics.
• Create and maintain effective working relationships with other Company.
• Contribute to the professional culture within the office and the company.
• Project a professional and appropriate Company image in all dealings with clients, vendors, business partners, and visitors.
• Support the efforts of senior management and sales staff by maintaining a business network of contacts as clients change roles and/or companies.
• Ability to travel up to 25% as needed.
• Ensure security of information in all matters pertaining to company, client, and consumer information.

Benefits

• Contribute to the professional culture within the office and the company overall.

Company Description

Solutions by Text (SBT) was founded with the mission to deliver impactful conversational messaging and convenient payment solutions. Built on wireless carrier industry best practices, SBT is the only compliance-first provider of enterprise texting solutions in the market.

More than 1,400 consumer finance organizations, including leading brands in auto finance, banking, and lending, trust SBT to ensure convenient, effective, and compliant relationships with their millions of consumers.

SBT is headquartered in Dallas, TX with remote teams and offices throughout the United States.

Solutions By Text (SBT) is changing the way highly regulated businesses engage, interact, and transact with customers via their mobile devices. Recognized as part of the Inc. 5000 fastest growing companies as well as Best Places to Work, SBT continues to evolve and expand through the addition of great employees who desire an exciting, collaborative culture.

Solutions By Text is committed to promoting the values of diversity and inclusion throughout the business.