[Hiring] Pricing Specialist @Telarus

Role Description

The Pricing Specialist is responsible for managing pre-sales requests for AT&T and ACC Business, providing internal and external support, and building relationships with our support teams.

• Specializing in pricing ACC, AT&T, Brightspeed, Lumen, and Verizon on the pre-sales side of Operations
• You may be assigned to specific suppliers exclusively.
• Processing quote requests for our sales advisors by utilizing supplier portals, channel contacts, and rate cards
• Processing deal registrations
• Segmentation and serviceability checks
• Contract creation
• Ensure accuracy of signed contract/documents, order gathering forms and LOAs
• Research where answers and solutions are unclear or unknown
• Provide resolution on first-level pricing escalations
• Salesforce opportunity, quote, and order management
• Strive for a 2-hour quote pick-up within Salesforce
• Strive for a 2-hour email response time
• Juggle processing new quote requests while handling questions, contracts, and order requests from previous quotes
• Monitor and respond to questions through company chat groups and email
• Build relationships with advisors, internal departments, and suppliers
• Team coverage
• Attend regular supplier meetings and trainings
• Responsible for taking calls from the shared call queue and making regular outgoing calls to suppliers and advisors

Qualifications

• Bachelor’s degree preferred
• Telecom experience 6 months+ preferred
• Adaptable to constant change
• Customer service background
• Advanced organizational skills
• Microsoft Office 365 predominantly with Outlook and Excel
• Intermediate computer knowledge
• Intermediate comprehension of telecom/technology carrier’s product offerings
• Exceptional written and verbal skills with engaging phone presence

Requirements

• 1+ year telecom/technology experience
• Detail-driven, ability to prioritize
• Ability to work within the “grey” when things are not black and white
• Self-motivated
• Strong communicator - ability to have hard conversations
• Personable
• Team collaborator
• Quick learner
• Independent problem solver
• Forward thinker

Additional Notes

• Additional job duties and projects may be assigned.
• Prior experience quoting with AT&T, Lumen, Brightspeed, and/or Verizon is preferred but not required.
• This position is fully remote and open to candidates nationwide.
• Applicants must be available to work 10 a.m.- 7 p.m. Mountain Time or 9 a.m.- 6 p.m. Pacific Time.

Location

Sandy, Utah (Remote)

Department

Pricing

Employment Type

Full-Time

Minimum Experience

Mid-level