[Hiring] Platform Partner Manager @Thatch
Mar 27, 2025 - Thatch is hiring a remote Platform Partner Manager. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
We’re looking for an ambitious, high-energy person to join Thatch as a Platform Partnership Manager. You will navigate the startup landscape and develop world-class customer success processes with our partners and improve the lives of their customers. As an early hire on the Thatch for Platforms team, you’ll have a meaningful impact on improving the American healthcare system through building relationships and growing the businesses of key platform partners. You need a strong ownership mindset and must thrive in overcoming challenges, unlocking new ways to succeed, and continuously pushing yourself and our business forward. If this energizes you, then we would love to talk to you!
- Act as a strategic advisor to enterprise customers, helping them navigate the complexities of distributing healthcare benefits and maximize the value of our platform
- Develop deep expertise in our product, ensuring you can translate technical features into real business impact for our customers
- Build and manage relationships with key executive stakeholders, driving alignment and long-term success
- Own the post-sale customer journey, ensuring seamless onboarding, adoption, and retention
- Collaborate with engineering, product, growth, sales, and implementation teams to drive customer outcomes
- Proactively identify expansion opportunities and work cross-functionally to drive growth within existing accounts
- Continuously analyze customer usage and feedback to improve our product and processes
Qualifications
- Exceptional communication skills — written and verbal
- 5+ years in a SaaS customer success, account management, or technical consulting role, with a track record of exceeding retention and expansion goals
- Strong technical aptitude and ability to quickly develop a deep understanding of a complex product
- Experience working directly with executive stakeholders and influencing strategic decisions
- A continuous growth mindset, with a desire to work in an extremely fast-paced and results-oriented environment
- High ownership to improve your craft, the experience for customers, and contribute to our goals as a company
- We hire for potential — even if you don't meet all the criteria listed here, we encourage you to apply!
Requirements
- An understanding of healthcare and/or benefits
- Previous experience at a Series A B2B SaaS company
- Success operating independently in a remote environment
- Experience managing complex technical implementations
What to expect
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:
- 15 minute phone screen to talk through your background and interest in Thatch
- 30 minute Zoom meeting with the hiring manager to dive deeper into your experience and the role
- 30 minute Zoom meeting to meet 2-3 members of the team
- 30 minute Zoom meeting with the hiring manager to work through a live case study
- 30 minute Zoom meeting with our founders to discuss your approach to culture and our operating principles
Company Description
We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team.
Similar Remote Jobs
More jobs at Thatch
More Sales / Business jobs
-
Sales / Business unspecified UKMar 31, 2025
-
Sales / Business $73,432 - $114,737 USAMar 31, 2025
More jobs in USA
-
Sales / Business $73,432 - $114,737 USAMar 31, 2025
-
Marketing $130,000 to $155,000 usd per year USA, CanadaMar 31, 2025
-
Compensation Manager, Incentive Programs • American National Red Cross American National Red CrossHuman Resources $110k – $130k USAMar 31, 2025
Kickstart Your Job Search
Unlock 54,775 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 27, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
