[Hiring] Patient Account Manager @Conifer Health Solutions

Role Description

Responsible for managing patient account staff in processing accounts and working with designated payors to ensure proper reimbursement.

• Ensures compliance with state and federal laws and regulations.
• Maintains a thorough understanding of health insurance and government programs, where necessary.
• Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution.
• Monitors collection processes to determine cash flow improvement opportunities.
• Manages the aging of accounts receivable by trending and analyzing the A/R, and through communication with the payors.
• Works with A/R supervisors to identify department training needs for system education, industry updates and changes in collection processes and protocols.
• Works with A/R Supervisors and staff to ensure that employee productivity and quality meets standards.
• Manages desk assignments to meet employee productivity and collection efforts across all client facilities.

Qualifications

• Advanced knowledge of healthcare A/R.
• Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA).
• Proficient in Microsoft Office (Word and Excel).
• Advanced writing skills.
• Ability to provide advanced customer service.
• Ability to plan and implement process improvements.
• Ability to train and coach staff.
• Ability to multi-task.
• Strong leadership and organizational skills.
• Proficient in building a strong team to meet performance goals.
• Very good written and verbal communication skills.
• Strong interpersonal skills.
• Strong technical skills, including PC and MS Office Suite knowledge.

Requirements

• 4 year college degree in Healthcare Administration, Business or related area or equivalent experience. MBA/CPA preferred.
• 5 – 10 years experience in Healthcare Administration or Business Office.
• 2 – 3 years supervisory experience.

Certificates, Licenses, Registrations

• HFMA-Patient Accounts or Hospital Accounting Certification encouraged.

Physical Demands

• Ability to sit and work at a computer terminal for extended periods of time.

Work Environment

• Call Center environment with multiple workstations in close proximity.

Benefits

• Medical, dental, vision, disability, life, and business travel insurance.
• Management time off (vacation & sick leave) – min of 12 days per year, accrued at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match.
• 10 paid holidays per year.
• Health savings accounts, healthcare & dependent flexible spending accounts.
• Employee Assistance program, Employee discount program.
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.