[Hiring] Partner, Customer Success @mathco

Role Description

• We are looking for passionate individuals to help our clients solve complex challenges enabling their sustained analytics transformation.
• As a leader of MathCo.’s U.S. organization, the candidate will lead teams of Senior/Engagement managers & consultants who will be executing cutting edge analytical solutions and capabilities for clients.
• The candidate will be responsible for institutionalizing data driven insights and recommendations to bring customer strategies to life.
• An ideal candidate should be able to initiate new client engagements and relationships while coaching teams to be able to do the same.
• This role will involve understanding the customer’s business, generating insights, developing recommendations, and presenting these to clients and their management.
• The candidate should be able take full accountability for a book of business of client account(s) on behalf of MathCo. including growth strategy, P&L management, resource planning and client escalations.
• The candidate should become familiar with the strategic direction of our customers and drive MathCo. teams translate their goals into action and generate a pipeline of new engagements.

As a Portfolio Owner, the candidate will:

• Sign up for a book of business with a set of customers and be responsible for targets set at the beginning of the year.
• Design strategy and roadmap for building analytics capabilities for a client portfolio.
• Help teams solve complex business problems for organizations, leveraging conventional and new age data sources and applying cutting-edge advanced analytics techniques.
• Build relationships with customers to become a trusted partner who provides thought leadership and strategic guidance.
• Lead, mentor, and coach a team of Engagement Managers, Senior Associates and Associates across our US offices to ensure the success of both our team members and our customers.
• Work with leaders in India - who lead Delivery units - to effectively manage and grow our client accounts leveraging the global delivery model.
• Proactively identify business development opportunities for your existing client engagements & departments.

Qualifications

• Master’s degree from a top-tier university with consistent, outstanding academic record OR Bachelor’s degree and 10+ years of relevant work experience; Advanced degree or MBA is highly preferred.
• 10+ years of experience in initiating, managing, and scaling engagements in a fast-paced environment across various industries or functions with demonstrated track record of successful leadership.
• Experience working with reputed consulting firms OR large, Fortune 500 or equivalent organizations.
• Strong networking capability coupled with growth mindset focused on acquiring new customers and developing relationships with senior client stakeholders.
• Experience in developing and nurturing cross-functional and cross-cultural teams.
• High level of comfort dealing with ambiguity and change; must be able to translate business gaps into analytics problems defining the analytical approach, delivering actionable insights, and operationalizing recommendations.
• Demonstrated ability to build strong relationships – clients and internal teams, including complex and sensitive environments.
• Must be willing to travel up to 25% of the time, or as necessary for the role.

Additional Qualifications

• Experience working with a global delivery model specifically an Offshore team.
• Specific Industry experience.
• Specific technology / technical experience.