[Hiring] Operations & Sales Manager @Inside Out Hiring

Role Description

We are looking for a highly proactive and results-driven Operations & Sales Coordinator to support both revenue growth and day-to-day operations. This role will focus on managing inbound and outbound leads, closing new clients, and ensuring timely follow-up to maximize conversions. Additionally, you will provide operational support by coordinating with cleaners, assisting with scheduling, and helping resolve service-related issues. The ideal candidate takes ownership, thinks critically, and actively contributes ideas to improve processes and drive business growth.

Key Responsibilities

• Lead Management & Sales
  • Handle inbound leads from phone calls, website inquiries, and platforms such as Google LSA and Yelp
  • Respond quickly to inquiries and follow up consistently to maximize conversion rates
  • Close new clients and manage the full sales cycle from initial contact to booking
  • Track and report daily sales activity, including leads, conversions, and missed opportunities
• Outbound Prospecting & Growth
  • Conduct cold outreach to potential partners such as realtors and property managers
  • Monitor and engage in local platforms such as Facebook groups and Nextdoor to generate and close leads
  • Support outbound campaigns including cold calling and email follow-ups
  • Identify new opportunities to increase lead flow and client acquisition
• Operations & Scheduling Support
  • Coordinate scheduling of cleanings using booking systems
  • Communicate with cleaners regarding job assignments, updates, and issues
  • Act as a bridge between clients and cleaners to resolve scheduling conflicts or service concerns
  • Assist in ensuring smooth daily operations and service delivery
• Process Improvement & Reporting
  • Provide daily and weekly performance reports on sales and operations
  • Identify inefficiencies and suggest improvements to workflows and systems
  • Support implementation of new tools, automations, and processes to scale the business

Qualifications

• Proven experience in sales, lead management, or customer-facing roles
• Experience working with residential cleaning or home services businesses
• Strong verbal and written English communication skills with a neutral accent
• Experience handling inbound and outbound leads, including phone-based communication
• Ability to multitask between sales activities and operational coordination
• Experience working with CRM or scheduling tools
• Availability to work full-time in EST business hours

Preferred

• Familiarity with tools such as Booking Koala, GoHighLevel, OpenPhone, or similar platforms
• Experience with cold outreach, including cold calling or cold emailing
• Background in coordinating field teams or service-based operations
• Experience with content creation and social media posting
• Fluent in Spanish (verbal and written)

Personality Traits

• Proactive and self-driven with a strong ownership mindset
• Problem solver who can think independently and make decisions
• Organized and detail-oriented in a fast-paced environment
• Entrepreneurial mindset with a focus on growth and improvement
• Reliable, consistent, and committed to long-term collaboration