[Hiring] Omnichannel Inside Sales Representative @Buckman

Role Description

The Omnichannel Inside Sales Representative role is responsible for driving top and bottom-line growth with new business development in a fast-paced, digitally driven environment. This role involves managing a specific amount of small to medium sized accounts, generating correspondence and engagement with dormant accounts and coordinating all first-line prospection across the various industries that Buckman impacts. The role involves leveraging Buckman's capabilities, as well as utilizing voice of customer and market trends in developing and executing go-to-market strategies and target campaigns to meet sales and profitability targets. The Inside Sales Representative actively participates in the S&OP processes and collaborates effectively with business development, research & development, marketing and technology, and smart digital in accelerating customer acquisition and providing an unmatched Customer Experience. This role is responsible for championing a high safety culture, setting the strategy to win, and delivering results.

Key Outcomes/Responsibilities

• Deliver Revenue, GP, and Share of Wallet Growth
• Account Management: Oversee a portfolio of small to medium-sized accounts, ensuring consistent engagement and growth.
• Lead Generation & Prospecting: Manage and convert web leads and campaign leads, Re-engage dormant accounts and lead first-line prospecting efforts across Buckman’s diverse industry sectors.
• Achieve or exceed sales targets and performance metrics to drive revenue growth.
• Build sustainable Sales Pipeline Growth/Health and forecast revenue to ensure achievement of targets.
• Drive Inside Sales process from Demand/Lead generation, qualification, Customer engagement, and conversion.
• Proactively reach out to potential customers via phone, email, and other communication channels.
• Identify and qualify sales opportunities by understanding customer needs and requirements.
• Present and demonstrate the value of our products and services to potential customers.
• Build and maintain strong relationships with customers to foster long-term partnerships.
• Maintain accurate and up-to-date records of customer interactions and sales activities in Dynamics CRM system.
• Collaborate with the sales team and other departments to ensure a seamless customer experience.
• Provide exceptional customer service and support throughout the sales process.
• Stay informed about industry trends, market conditions, and competitor activities to proactively evaluate opportunities.

Qualifications

• 2-5 years + experience in Inside Sales or Business Development with proven record of high performance, consistently meeting or exceeding Sales Targets and KPIs.
• Excellent verbal and written communication skills.
• Strong customer-centric approach with the ability to cultivate and maintain lasting relationships.
• Proficiency in sales techniques, including prospecting, qualifying, and closing deals.
• Skilled in progressing customers through the sales cycle starting from research and discovery to opportunity development and closing.
• Strong organizational and time management skills.
• Ability to identify customer needs and provide effective solutions.
• Flexibility to adapt to changing market conditions, customer needs, and situations.
• Proficiency in CRM and sales automation tools, with a keen enthusiasm for exploring new technologies that foster continuous improvement.
• Self-motivated with a strong drive to achieve and exceed goals.
• Team Player: Ability to work collaboratively within a team environment.
• Resilience: Ability to handle rejection and maintain a positive attitude.

Preferred

• 2 years + of Chemical Industry Experience.
• Mastery of Insight Selling.
• Strong understanding of smart digital solutions, emerging technologies and potential impact on both strategy and customer opportunities.
• Experience with remote or hybrid work environments.
• Understanding of business/finance and terminology.

Competencies

• Exceptional organizational skills and attention to detail, and the ability to adapt quickly to evolving business needs and priorities.
• Strong verbal and written communication skills, with the ability to adjust communication style as needed to influence stakeholders and drive results.
• Proven hunting skills within the sales process.
• Ability to cooperate effectively within a multi-functional, global organizational structure, demonstrating robust interpersonal skills.
• Self-motivated and capable of thriving in a fast-paced environment.
• Strong critical thinking skills and analytical abilities, enabling effective assessments of situations and opportunities.
• Curious and teachable, with a passion for continuous improvement.
• Proficient in SAP, CRM, and Microsoft office applications such as Excel, Word, Power Point, Outlook, etc.
• Embodies the core values of Buckman.