[Hiring] Middle Account Manager @GR8 Tech

Role Description

This role exists to support and grow GR8 Tech clients by ensuring smooth operations, effective product usage, and strong day-to-day partnerships. You’ll help clients get value from the platform, improve ROI, and provide feedback that supports product development.

What you’ll drive:

• Client operations & support:
  • Own business and operational support for an assigned client portfolio.
  • Develop existing and new clients into long-term partnerships.
  • Manage commercial and operational issues to ensure smooth service delivery.
• Onboarding & product usage:
  • Support onboarding of newly signed clients.
  • Help clients adopt and use GR8 Tech products effectively.
• Performance & reporting:
  • Analyze client performance and product usage.
  • Prepare reports, statistics, and performance summaries.
  • Work with clients to optimize ROI across products.
• Product communication & feedback:
  • Present product updates, upgrades, and new functionality.
  • Collect client feedback and share it with product and development teams.
• Cross-functional & commercial work:
  • Work with affiliates, customer service, payments, and development teams.
  • Upsell and cross-sell products or features and document them in CRM.

Qualifications

• 1–2 years of experience, with at least 1 year in the iGaming industry as an Account Manager or in a related role.
• Advanced English and fluent Turkish.
• Confident MS Office skills (Excel, PowerPoint, Word).
• Basic experience with CRM and BI tools.
• Strong communication skills and high emotional intelligence.
• Ability to work independently and prioritize operational tasks.
• Analytical mindset and problem-solving skills.

Requirements

• Familiarity with SDLC and task management tools (Jira, Confluence, Miro).
• Basic technical understanding of web services.
• Experience in commercial discussions or entry-level negotiation.
• Experience generating ideas for platform or process improvements.
• Proficiency in Ukrainian or Russian will be a plus.

Benefits

• Benefits Cafeteria — annual budget you allocate to:
  • Sports
  • Medical
  • Mental health
  • Home office
  • Languages
• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.

Company Description

GR8 Tech builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos. Our ambition drives us. Our people make it real.