[Hiring] Mid-Market Customer Account Manager @Iterable

Role Description

We’re looking for a commercially strong, growth-minded Customer Account Manager (CAM) to join our Mid-Market NOAM team. In this role, you will own a portfolio of accounts in the $20K–$200K ACV range and be accountable for driving renewals, expansion, rightsizing, and vendor consolidation. You’ll translate Iterable’s AI-powered, cross-channel capabilities into measurable customer value, ensuring every account is maximizing its investment in the platform.

Your impact will be measured by your ability to renew accounts on time, expand contract value, identify whitespace, and maintain high customer satisfaction throughout the lifecycle.

***Candidates must be located in EST or CST time zones to be considered for this role.

You’ll get to:

• Own the full renewal and expansion cycle - pipeline management, proposals, negotiation, forecasting, and contract execution.
• Build and execute strategic account plans that align Iterable’s capabilities with customer goals, driving retention and measurable growth.
• Introduce new channels, products, and services (SMS, WhatsApp, Catalog, AI Suite, Embedded Messaging, etc.) based on strong discovery and quantifiable value.
• Lead win–win commercial negotiations, protecting margin while strengthening long-term relationships.
• Partner closely with Customer Success, Deliverability, Solutions Consulting, and Finance to create a seamless customer experience.
• Map multi-brand or multi-region account structures to uncover new units, new use cases, and expansion pathways.
• Build relationships with influencers and decision makers across your accounts, driving multi-threaded engagement.
• Respond to and manage customer commercial inquiries with speed, accuracy, and ownership.
• Experiment with new strategies and commercial motions, providing feedback to leadership on what drives growth in the region.

Qualifications

• Have SaaS experience in sales, account management, or commercial roles tied to recurring revenue.
• Bring 3+ years selling into existing customers at some capacity; leading renewal cycles; and selling new logos. Mid-Market experience preferred.
• Show strong technical aptitude and can communicate Iterable’s capabilities clearly to varied audiences.
• Can map complex organizations, understand reporting lines, and identify new commercial entry points.
• Conduct excellent discovery and convert insights into quantifiable value and commercial opportunity.
• Are highly skilled at multi-threading beyond a single champion — across marketing, data, product, and leadership layers.
• Are perceived by customers as trusted advisors who understand modern marketing, data activation, and lifecycle engagement.
• Have a proven track record of closing, asking for business, and navigating pricing/value conversations confidently.
• Are proactive, disciplined, and take ownership of the commercial plan without waiting for direction.
• Excel in problem-solving and adapt quickly in a fast-moving, evolving environment.
• Demonstrate strong collaboration and align well with the broader CAM, CSM, and GTM teams.
• Operate with integrity, consistency, and a deep commitment to customer and team success.
• Have an awareness of the bigger picture into which our Account Management function fits within Iterable plan for sustained success.
• Are effective team players, collaborating well with others and prioritizing team success.

Bonus Points

• Technical degree (Bachelors in Computer Science, Engineering, etc.)
• MBA
• Familiarity with enterprise email marketing and/or marketing automation solutions.
• MEDDPICC, Value Selling, Command the Message Methodology.

Benefits

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Community Impact Days
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits