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Sales / Business
Member Success Manager
@NRTC
[Hiring] Member Success Manager @NRTC
Mar 01, 2025 - NRTC is hiring a remote Member Success Manager. 💸 Salary: unspecified. 📍Location: USA.
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Role Description
Member Success Managers (MSMs) are responsible for managing a certain number of members within the NRTC customer base to ensure retention, satisfaction, as well as to renew contracts and to offer additional services and solutions. MSMs form relationships with members by managing the business relationship, researching and uncovering their needs and discussing new solutions and services to match needs to solutions.
- Work collaboratively with Member Support Specialists and Project Managers to ensure smooth execution and onboarding of Member’s new or updated services.
- Build and maintain strong relationships with assigned Members, establishing an advisory role and reliable point of contact.
- Ensure consistent engagement by establishing regularly scheduled calls based on set cadence schedule.
- Work with members by proactively reaching out through various communication channels, including phone calls, emails, and meetings.
- Understand Member’s business goals, objectives, and challenges to recommend tailored solutions.
- Develop account strategies with internal teams to ensure member satisfaction, retention, and growth.
- As point of contact for assigned members, work collaboratively with Member Support Specialists and other product team members to resolve Member issues and address concerns promptly and effectively.
- Provide proactive information about items that will potentially affect the member.
- In conjunction with Member Support Specialists and Solutions Engineers, drive higher member satisfaction through strategies for ongoing education and assistance.
- Participate in regular meetings with internal teams from Help Desk, NOC, CrowdFiber and OpIntel to discuss outstanding member issues and opportunities.
- Prepare and present regular account business/service reviews, ensuring that key staff members and executives are included.
- Schedule and plan travel for Member visits and meetings.
- Participate in regional/national shows, schedule meetings with attending members, and generate leads for additional services.
- Renew existing member contracts and offer additional services to match member needs.
- Create sales proposals using NRTC processes and work with the contract team to review and send service agreements to Members.
- Maintain oversight of monthly activity of the member renewal funnel to track progress, forecast sales growth and meet or exceed established quotas.
- Prepare and maintain growth plans, opportunity plans and territory forecasts to include the measurable metrics and revenue projections.
- Other duties as assigned.
Qualifications
- Knowledge of all NRTC Managed Services solutions and products.
- Familiarity with the rural telecommunications and electric cooperative industries.
- Proven ability to establish and nurture relationships with diverse groups of people.
- Adaptability to handle changing client needs and priorities.
- Collaborative mindset, working effectively within teams and across functions.
- Strong computer skills, including knowledge and proficiency of MS Office applications.
- Solid understanding of the principles of account management and sales.
- Skilled in consultative selling, negotiation, and closing deals, with a focus on building strong member relationships and effective partnering.
Requirements
- Bachelor's degree in Business or a related field.
- Three (3) years sales experience, preferably in software and managed services sales with a focus on recurring revenue sales and consultative sales approach.
- An equivalent combination of education and experience may be considered.
- Up to 30% travel is required.
- Work to be done in an office setting or remotely.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 01, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
