[Hiring] Manager, Technical Account Manager @Monte Carlo

Role Description

We’re hiring a Manager, Technical Account Manager (TAM) to lead and grow a team of Technical Account Managers supporting our largest enterprise customers. This role is responsible for driving customer adoption, technical success, and long-term value at scale, while building a high-performing, customer-obsessed TAM organization.

• Manage, mentor, and scale a team of TAMs while staying close to key customer relationships and complex technical engagements.
• Partner closely with Product, Engineering, Sales, and Customer Success leadership to ensure Monte Carlo is deeply embedded across modern data stacks and delivering measurable business impact for our most strategic customers.

What You’ll Do

• Team Leadership & Development
  • Hire, onboard, coach, and develop a team of Technical Account Managers.
  • Set clear expectations, goals, and career paths for TAMs, fostering a culture of ownership, technical excellence, and customer empathy.
  • Provide regular feedback, performance management, and mentorship to help team members grow and succeed.
• Customer Impact & Strategy
  • Oversee technical relationships for Monte Carlo’s largest enterprise customers, ensuring strong onboarding, adoption, and long-term success.
  • Act as an escalation point for complex technical challenges and high-impact customer situations.
  • Ensure consistent delivery of best practices around data observability, reliability, and scale.
• Cross-Functional Leadership
  • Partner with Product and Engineering to bring customer insights into roadmap prioritization and product strategy.
  • Collaborate with Sales and Customer Success leadership on account strategy, renewals, and expansion opportunities.
  • Help define and improve TAM processes, tooling, and engagement models as the business scales.
• Operational Excellence
  • Define success metrics for the TAM function and track performance across customer outcomes and team health.
  • Continuously refine onboarding, playbooks, and technical standards to improve efficiency and consistency.

Qualifications

• 7+ years of experience in customer-facing technical roles such as Technical Account Manager, Solutions Architect, or Technical CSM.
• 2+ years of experience managing or leading technical customer-facing teams.
• Strong understanding of modern data technologies, including SQL, cloud data warehouses, and orchestration tools.
• Proven ability to coach and develop technical talent while driving customer outcomes.
• Excellent communication skills, with the ability to influence engineers, executives, and cross-functional partners.
• Strong operational and project management skills with a customer-first mindset.

Nice to Have

• Experience with data & AI observability, monitoring, or analytics SaaS platforms.
• Experience scaling customer-facing teams in a high-growth startup environment.
• Familiarity with enterprise customer success motions and complex account management.

Benefits

• Work at the forefront of the data & AI observability movement, helping top data teams prevent downtime and build trust in their data.
• Lead and grow a high-impact team in a company that values impact, ownership, curiosity, and empathy.
• Partner with some of the most data-forward organizations building the next generation of data products and insights.
• Competitive compensation, meaningful equity, and comprehensive benefits.
• Flexible remote work, generous PTO, and a culture built on autonomy and trust.