[Hiring] Manager, Renewals System Engineering @Veeam Software

Role Description

The Manager of Renewals Systems Engineers at Veeam leads a regional team through industry change, strengthening Veeam’s market presence and positioning the company as a leader in data management solutions. The role provides strategic and technical direction across the region, driving revenue through post-sales and customer success initiatives while ensuring effective adoption of Veeam solutions. Success requires strong organizational skills, the ability to manage multiple post-sales initiatives, and a focus on delivering clear customer value and an exceptional customer experience.

• Drive recurrent and upsell revenue to contribute to the continuous growth of Veeam by providing the best customer product experience.
• Align and execute the renewals strategy.
• Take part in hiring, onboarding, and integrating new hires into the team distributed across various countries within the region.
• Create and implement onboarding strategies for new hires.
• Consistently focus on building and maintaining Systems Engineer team excellence.
• Work with the Renewals department leadership team to ensure technical post-sales objectives are met.
• Collaborate with different departments internally to ensure the best customer product experience.
• Stabilize and adapt team strategies and processes to accommodate expanding verticals.
• Define/refine KPIs as measures of talent quality and team success.
• Evaluate and expand training resources for the team.
• Nurture a positive team environment, in alignment with Veeam's Core Values.
• Develop capacity planning models to ensure the team can meet expectations for current and future needs.
• Drive positive change within the department through analysis and process improvement.
• Strengthen the infrastructure within the team for long-term scalability and client satisfaction.
• Lead by example and coach team members by sharing best practices.
• Monitor and measure team progress against the planned metrics and recommend changes as needed.
• Develop a Culture of Trust.
• Build a service reputation.

Qualifications

• Ability to lead a team, providing motivation and clear direction to meet expectations.
• Proven ability to influence and mentor others in a technology-focused environment.
• Proven ability to collaborate effectively and develop strong cross-functional relationships.
• Deep understanding of customer management practices, solutions, and all aspects of sales support processes.
• Ability to adapt to changing business priorities and environments.
• Ability to work independently with limited direction in a fast-paced environment.
• Excellent written and oral communication skills, negotiation skills, and presentation skills.
• Demonstrate technical leadership and subject matter expertise in Veeam products.
• Possess general knowledge around data centers, servers, storage systems, networks, operating systems, backup software, etc.
• Experience with virtualization technologies such as VMware/Hyper-V/KVM is beneficial.
• Ability to travel.
• Fluency in English.

Benefits

• Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares.
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents.
• Medical, dental, and vision coverage starting on your first day.
• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program.
• 401(k) retirement plan with company matching contributions.
• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time.
• AirVet: 24/7 virtual veterinary care at no cost.
• Legal services, identity protection, and supplemental health insurance options.
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting.
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events.