[Hiring] Manager, Logistics & Operations @Starface World

Role Description

Starface is seeking a Manager of Logistics & Operations to support the execution of our Operations strategy and ensure the various operations systems are optimized to support the department activity. In this role, you’ll report directly to our Director of Operations & Logistics. You will be responsible for:

• The outbound movement of our products from third party warehouses/distribution centers to customers while maintaining system integration integrity.
• Optimizing order fulfillment in the ecommerce, marketplace, and business-to-business channels.
• Identifying and driving cost saving opportunities.
• Ensuring service level agreements are achieved.
• Managing transportation and fulfillment related costs.
• Driving supply chain optimization.

The right person for this role is adept at working cross-functionally with internal stakeholders (finance, retail, marketing) and can also be the face of our Operations team when working with external partners such as distribution center teams, retailers, and suppliers.

Responsibilities

• Distribution Center Management:
  • Serve as the primary point of contact and relationship manager for our distribution center (DC) partners, with a focus on outbound logistics (shipping to retailers).
  • Ensure on-time order fulfillment for all trade partner and sales channel accounts under role scope, delivering best in class service for all trade partners.
  • Partner with Finance to ensure procedural compliance for inventory, warehouse operations, and fulfillment & transportation costs.
  • Travel to attend physical inventory counts at DCs to ensure the count is executed according to the procedure 2x per year.
• Operations Order Fulfillment & Process Optimization:
  • Develop and maintain SOPs (Standard Operating Procedures), vendor guidelines, routing guides, and all other reference/training documents.
  • Support the further development of operations & logistics best practices, tools, and processes across outbound flows to optimize efficiency and department performance.
  • Analyze and model scenarios to optimize our operational engine, helping to further develop, measure, and meet KPIs and goals, including chargeback analysis and claims management for all retail partners.
  • Drive continuous improvements to the 3PL warehouse fulfillment processes to decrease costs, increase fulfillment turnaround time, and ensure on time delivery in full.
  • Support and/or lead department projects as needed to support business activity.
  • Participate in User Acceptance Training (UAT) for systems’ updates or add-ons.
  • Develop an understanding of inbound logistics and provide backup/secondary support as needed.
  • Manage retailer chargebacks by reviewing dispute claims, identifying root causes, and coordinating with internal teams to resolve discrepancies.
  • Analyze transaction data and shipping records to validate claims, reduce financial losses, and improve compliance with retailer requirements.
  • Implement process improvements and maintain detailed documentation to prevent recurring issues and strengthen vendor relationships.

Qualifications

• 5+ years of experience working in supply chain, logistics, and/or operations within the CPG space across both DTC/ecommerce and brick and mortar retailers.
• Strong 3PL warehouse/distribution center experience and B2B order management experience.
• Thorough understanding of supply chain operational concepts around production planning, purchasing, inventory control, freight logistics, 3PL warehouse operations, and shipping/receiving.
• Demonstrable knowledge of warehouse management systems, ERP systems (NetSuite experience is ideal), system error troubleshooting, and advanced Excel capabilities.
• Data-driven with strong quantitative skills and ability to evaluate financial and business indicators and translate data into actionable steps to drive business decisions.
• Able to work independently and own your workstream, with examples of identifying and solving crucial problems quickly.
• Proven track record of successfully working within a fast-paced, ever-changing, collaborative, start-up environment both independently and cross-functionally.
• Able to travel up to 20% for physical inventory, team offsites, and special projects.

Salary & Benefits

• The compensation range for this role is a $90,000-$110,000 base depending on level of experience, as well as bonus eligibility.
• Access to high-quality health care options.
• Access to a 401k with 5% employer match eligibility.
• 4 weeks of vacation plus up to 20 paid holidays.
• 12 weeks fully paid parental leave.
• 5 days of pet-ernity leave for pet adoption.
• Home office & internet supplement stipend.
• Fully remote work environment.
• ...and much, much more!