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Role Description
The Manager Arkansas Blue is accountable for providing the overall desired consumer experience for their Arkansas Blue welcome center(s), which are a critical distribution and service channel for all our individual products.
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Monitor sales and service calls
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Provide feedback and assist with training
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Reinforce sales techniques and establish sales quotas
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Make effective decisions regarding the sales and service activities of the representatives and advocates
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Possess a thorough knowledge of all individual products
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Focus on effectively promoting products and improving the sales production of the team
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Provide best in class customer service
Qualifications
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Bachelor’s degree in Business Administration or related field
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In lieu of degree, five (5) years’ relevant exempt level experience will be considered
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Licensed Life and Health Agent (must be attained within 3 months of hire)
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Licensed Exchange Producer (must be attained within 3 months of hire)
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Minimum seven (7) years' experience in the insurance industry or direct sales (or any combination thereof)
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Applicable Masters in related field with minimum five (5) years' experience
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Minimum two (2) years' leadership experience (role, team and/or project management)
Requirements
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Oral & Written Communication
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Leadership
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Conflict resolution
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Time management
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Interpersonal skills
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Ability to formulate and coordinate sales and service strategies
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Ability to formulate effective processes and procedures and implement continuous quality improvements
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Ability to communicate effectively
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Ability to develop and implement business plans
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Ability to comprehend industry regulations and guidelines
Responsibilities
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Administers personnel policy as it affects retail employees, planning and budgeting, maintaining EEO/Affirmative Action goals
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Analyzes the Call Management System and other reports necessary to accurately monitor the performance of the representatives
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Analyzes the effectiveness of local direct marketing campaigns
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Completes store operational requirements by scheduling and assigning employees and maintaining the retail supplies and merchandise
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Develops, implements, and maintains an effective community outreach plan
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Ensures integrity of Salesforce system
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Helps to plan, organize, direct and design proper controls to assure a productive sales and service team to meet divisional goals
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Contributes to team effort by participating in retail store floor activity as needed
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Identifies current and future customer requirements by establishing rapport with potential and actual customers
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Identifies opportunities and hosting a variety of events in the Welcome Center community space
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Makes customer contact and represents the company at public functions or division activities when appropriate
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Manages the hiring, coaching/training, employee development and performance management of assigned team
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Oversees inventory control for marketing materials, fulfillment materials and walk-in guest/gift bag materials
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Resolves customer complaints and problem sales issues which cannot be adequately or effectively handled by the sales and/or service representatives
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Serves as the welcome center ambassador to the community, building relationships with other community leaders
Certifications
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Arkansas Insurance License Life & Health - Arkansas Insurance Department
Security Requirements
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This position is identified as level three (3)
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Must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained
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The integrity of information must be maintained as outlined in the company Administrative Manual
Segregation of Duties
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Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business
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This position must adhere to the segregation of duties guidelines in the Administrative Manual
Employment Type
ADA Requirements
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General Office Worker, Semi-Active, Regional/National Travel
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Someone who normally works in an office setting or remotely, periodically has lifting and carrying requirements up to 40 lbs
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Periodically travels for work on a local, regional and/or national level by vehicle and/or air as essential functions of the job
Benefits
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Tuition reimbursement
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Club Blue, a free, onsite gym to encourage exercise
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Green Leaf Grill and Green Leaf Grill Express, onsite restaurants in Little Rock that promote healthy eating
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Incentives for wellness education and exercise